ARO - Key Persons


Debbie Hayhow

Job Titles:
  • Senior Vice President, Client Relations & Governance
Debbie has over 20 years of experience in Client services, Posting, Reporting and Administration. Debbie's depth of experience provides great insight and understanding of what is required from our Client Services team to enhance ARO's service to our clients. Debbie will ultimately be responsible for the overall business partnership from initial set up through to service delivery and will ensure that all requirements are delivered within optimum response times. Debbie holds a Six Sigma green belt.

Mark Ball - CEO

Job Titles:
  • Chief Executive Officer
  • Financial Services Executive
Mark is focussed on Customer Centric Leadership, Employee Development & frictionless technology experience. Mark is a financial services executive with over 25 years experience in diverse cross functional experience in Sales, Contact Center Channels, Operations with the last decade focused on Collections/Recoveries & Risk Management in the Canadian & US marketplace.

Michael Ogilvie

Job Titles:
  • Its Founder

Troy Moffat

Job Titles:
  • Executive Vice President, Operations
Troy is a customer-focused, strategic-thinking operations manager with over 29 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. A multi-tasking and motivated leader with expertise in expanding network connections, convincingly introducing data analysis models, negotiating contracts, controlling inventory and projections, managing turnarounds, developing leadership and uncovering customer needs to provide solutions.

Troy Moffatt

Job Titles:
  • Executive Vice President, Operations