ASESA

ASESA is able to service both large and small clients and the hotline service can be tailored to the needs of each individual customer... In 1999 ASESA was the first entity to introduce a toll free hotline service for reporting poor service issues to the market in South Africa. The fact that the system has since been copied by a variety of institutions including the "Big 4" accounting firms, speaks volumes of the importance attached to providing a toll free hotline for reporting serious issues. This model has since been exported... Active Service Excellence South Africa (ASESA) has been operating as a toll free hotline service provider since 1999. The hotline is designed to gather valuable intelligence, concerning service related deviations that impact negatively on business operations and ultimately on profits.

Also known as: Active Service Excellence South Africa