AVIEM - Key Persons
Job Titles:
- Operations Support Specialist
Adri has more than 40 years of experience in photography and videography and has been a part of Aviem since 2017. Read More
Job Titles:
- Vice President, Client Services and Support
Ana was an experienced former Cruise Line Shipboard Manager having deployed and supervised hundreds of CareTeam activations onboard and shoreside in her tenure. Her responsibilities also included overseeing the Hotel Operations on board as needed supervising the largest team onboard. She was selected to lead new ship start-ups and take delivery of several vessels in Europe. Ana lead the teams onboard by advocating the company's service values to include CareTeam awareness and training on all her ships. Her first Human Services Response™ training was in 2007 and she continued participating in yearly onboard CareTeam trainings until retiring in 2015. Her experience in collaborating with domestic and international partners provided the best support for her guests and crew during emergencies. Ana's partnerships and work with Port Agents, Tour Operators, Ground Handlers, and Transportation Companies, demonstrated her keen ability to establish relationships in advance and utilize all appropriate resources as needed for the particular emergency. With her extensive training, experience and focus on operations and safety; Ana is able to adapt to multiple industries needs and provide support and guidance as needed. Ana studied Management and Business from Transilvania University in Romania and speaks Romanian, English, Spanish and Italian.
Job Titles:
- Manager, Client Operations and Communications
Originally from the Rocky Mountains of Alberta Canada, Andrea is a former cruise line professional currently residing in Florida.
Job Titles:
- Manager, Internal Operations
- Manager, Programs and Internal Operations
Cheri has been with Aviem International since July 2018. She graduated from Missouri State with a Bachelor's degree in Psychology and has worked in various Administrative and Executive Assistant roles after being a stay at home mom for nearly 10 years. She is passionate about the mission of Aviem and the Family Assistance Foundation and is honored to be a part of this wonderful organization.
Cheri was born and raised in the Kansas City area where she lives with her husband and their 2 children. She enjoys spending her free time with her family, cheering on Kansas City sports teams, scrapbooking, and reading.
Job Titles:
- Executive Vice President
- President of Higher Resources, Inc.
Dr. Carolyn V. Coarsey, President of Higher Resources, Inc., also serves as Executive Vice President of Corporate Philosophy and Family Assistance Programs for Aviem International, Inc. She has an innovative approach to designing effective family assistance training: she interviews survivors, family members, and responders to discover post-accident practices that are helpful and those that are not. These results form the basis for her curricula and approach to working with individuals and families in crisis.Carolyn created Higher Resources in 1989 and since that time has produced videos and training programs for organizations that are designed to improve post-disaster response. Her training programs Human Services Response™, which highlight the unique role of employee responders of industrial tragedies, are used by aviation and rail companies, cruise lines, oil and gas and multiple agencies and organizations throughout the world.
Esthea was born and raise in South Africa, spent many years working aboard cruise lines where she met her husband. Read More
Jeff Morgan is President & CEO of Aviem International, Inc. Aviem International is dedicated solely to the task of helping mass transportation companies, corporations and other organizations prepare for disaster with planning, consulting, training, exercises, along with disaster management services.Jeff Morgan created Aviem International, Inc. after a 20-year career with Delta Air Lines, Inc. During his last six years at Delta he was instrumental in creating Delta's first dedicated emergency management department, responsible not only for aircraft emergency response procedures, but general emergency preparedness, disaster recovery and business continuity planning.
Jeff Morgan founded Aviem in 1999 to serve the emergency planning needs of airlines around the world. Aviem initially focused on writing emergency plans and conducting operations training and exercises. At the request of our clients, the company developed a world-class call center, family assistance support, and on-site incident response services as well.
Kelly moved to Georgia at the age of nine and grew up in Stone Mountain, GA. She graduated from the University of Georgia with a Bachelor's degree in Accounting, passed the CPA exam, and accepted a position at Deloitte & Touche public accounting firm. She worked in public and private accounting for the next eight years and then took a break to raise her three boys. Kelly enjoys spending time with her husband Scott and their three boys, attending their boys' sporting events, exercising, cooking, entertaining, and reading.
Job Titles:
- Operations Support Specialist
Job Titles:
- General Manager, Client Services - the Americas
Rosangela joined Aviem as General Manager, Client Services - The Americas. Prior to going Aviem she led Guest Relations teams on board cruise ships for many years, ensuring optimum customer service, complaint resolution, and adherence to protocols. Rosangela has participated in multiple CareTeam and emergency preparedness training programs. She deployed numerous times worldwide, supporting passengers and families during medical emergencies, bereavement, and accidents on board and on land. She fostered relationships and collaborated with local authorities, government agencies, tour operators, port agents and ground services teams to best support those impacted.
Sandra Novak is a social worker who divides her time between a clinical practice in Hollywood, Florida and as Director, Care Team Operations for Aviem International and the Family Assistance Foundation. Sandra is also a trainer/facilitator of family assistance and employee support programs for Aviem International and the Family Assistance Foundation.After 30 years with Delta Air Lines, Sandra's second career in mental health began after many of her flying partners died in an air disaster in 1985. Determined to understand how survivors (victims, families, and employees) could be better supported by the mental health field as well as the organization they worked for, Sandra began the work she does today as a therapist specializing in crisis and trauma response.