BEAGLE RESEARCH GROUP - Key Persons

Denis Pombriant is a well-known front office analyst and thought leader. He is the founder and managing principal of Beagle Research Group, LLC. Pombriant's work appears in most major CRM publications both in print and online, in both North America and Europe. His new book, Solve for the Customer looks at how vendors can better engage customers by leveraging Customer Science. You Can't Buy Customer Loyalty, But You Can Earn It takes on customer loyalty and shows that there's more than one kind. It asks the fundamental question-what do you want in a loyalty program? Lastly there's the big book aimed at defeating global warming, The Age of Sustainability which has its own site. Pombriant is always working on a book and he maintains an active research, writing and speaking calendar. He lives and works near Boston.