CALDWELL BUTLER - Key Persons
Alan leads strategic continuous improvement campaigns across multi-hospital portfolios in cycle and cost reduction strategies in Surgical and Emergency Services and Labor Management. He is a change agent with experience delivering service line results and managing diverse and geographically decentralized operations footprint in the continuous improvement disciplines of Lean… Read Alan Dial, MBA, MS QA's full bio.
Alan leads strategic continuous improvement campaigns across multi-hospital portfolios in cycle and cost reduction strategies in Surgical and Emergency Services and Labor Management. He is a change agent with experience delivering service line results and managing diverse and geographically decentralized operations footprint in the continuous improvement disciplines of Lean and Six Sigma.
Prior to Alan's tenure in healthcare, he served over 20 years of distinguished civilian and military operations improvement and executive management with strong productivity and margin delivery. He served across multiple operating environments including manufacturing, service, transactional and commercial operations with a core background in nuclear engineering and commercial power plant operations and management. Alan has served as an ISO 9000 Auditor and a Quality Manager for a GE business as well as a Global Product Leader for a Gas Turbine product line with a portfolio presence in Hungary, India, Japan and a domestic Center of Excellence in Florida. Prior to his civilian career, Alan served in the US Navy as a Nuclear Power Plant Senior Operator and Master Trainer.
Amy Johnson is a nursing executive of 30 years with accelerated health care experience and knowledge. Starting as a bed side nurse and quickly advancing to various leadership and executive roles, Amy's transformational leadership style has improved hospital quality, nursing, and strategic operational outcomes.
Amy is an expert… Read Amy Johnson RN, MBA, MSN's full bio.
Amy Johnson is a nursing executive of 30 years with accelerated health care experience and knowledge. Starting as a bed side nurse and quickly advancing to various leadership and executive roles, Amy's transformational leadership style has improved hospital quality, nursing, and strategic operational outcomes.
Amy is an expert in leadership, process change and quality improvement. She has experience working in both small rural community non-profit hospitals as well as large for-profit multi-system organizations. With a history of consulting in supply chain, productivity, and rapid change management, Amy brings a variety of process innovation and implementation strategies that can be used in a mixture of healthcare settings. Amy has developed and advanced clinical resource tools and initiatives that enhance performance and clinical quality outcomes. Amy not only spearheads initiatives that have increased patient satisfaction scores and employee retention, but she also brings the wisdom that adds value for sustainability.
Amy brings experience and skills in the following areas:
Leader Development and Change Management
Nursing Leadership and Productivity
Hospital Clinical Operations
Clinical Process Redesign and Delivery
Relationship Building among Hospital Staff
Quality Improvement and Joint Commission Readiness
Training and Education for Pre and Post Licensure
Clinical Technology and EHR Implementation
Prior to joining Caldwell Butler, Amy has served in multiple roles as a nursing leader. Most recently, Amy was a nursing professor in a newly launched pre-licensure accelerated baccalaureate program. Amy has also served as a Divisional Director of Quality Improvement and Nursing Clinical Operations for a large for-profit organization. As a Chief Nursing Officer in a rural community, Amy facilitated the hospital to reach top quality patient outcomes, reduce staff turnover and the successful opening of several diagnostic procedural services in Paris Tennessee.
Amy Johnson holds an MSN in Nursing Leadership from the University of Central Fl., and an MBA from St. Leo University in St. Leo Fl. Amy received her undergraduate degree the University of Florida and is currently pursuing her DNP in Visionary Nursing Leadership. She currently lives in Florida with her two children.
Rebecca (Becky) Southern brings proven skills in hospital operations, P&L management and strategic development. In addition she leads implementation of new programs, product line management and process design.
She is a Registered Nurse with executive nursing experience. During Becky's 25+ year career, her experience includes serving as a CNO, leadership of a 400 bed acute care teaching hospital, extensive outpatient services experience, development of community programs and home health services.
Brett Norell is an innovative, transformational executive with a proven track record of solid operational performance, delivering financial recovery, managed care growth, engaged & inspired workforces, improved quality, and strong community engagement. Brett has served in multiple operational and C-suite roles including President & CEO and hospital and system… Read Brett Norell, MBA, MPH, FACHE's full bio.
Brett Norell is an innovative, transformational executive with a proven track record of solid operational performance, delivering financial recovery, managed care growth, engaged & inspired workforces, improved quality, and strong community engagement. Brett has served in multiple operational and C-suite roles including President & CEO and hospital and system level CFO.
Brett brings 20+ years of operational and financial leadership experience in a broad range of organizations including pediatric academic, urban multi-hospital system and a small community Catholic hospital. Most recently, Brett served as President & CEO of Holy Family Memorial in Manitowoc, WI. During his tenure, Brett grew and stabilized the organization while leading partnership discussions and selection of a future partner. Accomplishments included expense reduction of $11M through implementation of productivity benchmarking and $3.6M in increased revenue through growth in managed care volume. In addition, Brett partnered with CORE Treatment Services to launch a residential and day treatment facility to respond to the community's lack of resources to treat individuals with substance abuse disorder.
Brett has experience coaching and mentoring leaders at all levels of organizations on the improvement of operational and financial performance. As a coaching professional, trained the Bridges Coaching Method, Brett provides personalized assessment and coaching, guiding leaders to leverage their strengths to effectively lead through any situation.
Brett has leveraged his leadership skills to give back to the community and the healthcare profession. Highlights including serving as Chair of the CORE board of directors, Treasurer of the board of directors for a local historical theater, and board member for the Wisconsin Chapter of the American College of Healthcare Executives. He has also coached a variety of youth and high school athletics.
Job Titles:
- Chancellor
- Healthcare Executive
Carole is a healthcare executive with a diverse background that includes clinical, administrative, and consulting experience. She has been a pioneer in innovating nursing labor improvement breakthroughs encompassing the complex relationship between financial impact and nursing practice assuring high quality while eliminating process waste. A proven leader with consistent… Read Carole Gilroy, RN, MSN, MBA, DHA's full bio.
Carole is a healthcare executive with a diverse background that includes clinical, administrative, and consulting experience. She has been a pioneer in innovating nursing labor improvement breakthroughs encompassing the complex relationship between financial impact and nursing practice assuring high quality while eliminating process waste. A proven leader with consistent success in building highly functional teams to drive results.
With over 30 years of healthcare experience, Carole brings expertise in hospital operations for hospitals, health systems, physician practices, and post-acute care ranging in size from 25 beds to multi-state integrated health networks including academic and community hospitals. Carole has worked with physicians to develop processes necessary for a newly formed accountable care organization, including physician office practices.
Carole brings experience and skills in the following areas:
Strategic Planning and Alignment
Leader Development and Change Management
Hospital Clinical Leadership
Team Powered Value Based Clinical Processes
Population Health Process Development
Workforce Planning
Clinical Technology and EHR Implementation
Clinical Program Design Incorporating Change Acceptance
Carole has served in multiple roles across the healthcare continuum. Her most recent position was Vice President and Service Leader for Premier Healthcare Cost Management Division. She was the leader of a large team of employees to drive margin improvement and quality enhancement for supply chain, labor management, and clinical transformation. Carole was also a senior executive for Accenture working with the healthcare solutions division. Additionally, Carole has held positions as department director, shift supervisor in acute and long-term care, hospital educator, and bedside and home care nurse. She has also taught nursing students and international business classes.
Carole received her Doctorate in Healthcare Administration from Capella University, a Master of Business Administration from the Indiana University of Pennsylvania, a Master of Nursing from Indians University of Pennsylvania, and a Bachelor of Science in Nursing from St. Francis University in Loretta, Pennsylvania.
Chip is a thought leader in healthcare quality and performance improvement methodology. For the past twenty years he has served in national leadership positions in the quality community including the Baldrige Foundation Board Support Team, as well as, served as the healthcare representative on the U.S. Quality Council. His books are widely read by hospital board members, senior leaders, middle managers and health administration students.
Chip is an internationally recognized speaker and keynotes many leading conferences, including serving on the faculty of the American College of Healthcare Executives (ACHE) providing three CEO-level courses for the past 25 years.
Mr. Caldwell is the Chairman of Caldwell Butler, an innovative firm specializing in research-based methods to improve margin, throughput, and patient experience. His expertise includes the effective deployment of advanced methods to improve accountability, implementation, and speed of change by developing senior leaders and managers as change agents. Chip has been an innovator in leader development programs and developing Internet-based apps to achieve realtime accountability. In addition, he is a well published expert in applying methods such as Lean and Six Sigma to achieve CFO-validated improvement.
Christa M. Lohr is a Managing Principal and an experienced Nurse Executive at Caldwell Butler. She is a transformational leader with 26 years of initiating and delivering sustained results and effective change across the continuum of care. Christa's background includes strategizing and leading cross-functional teams to bring about fundamental… Read Christa Lohr, RN, MSN, CCRN, NEA-BC's full bio.
Christa M. Lohr is a Managing Principal and an experienced Nurse Executive at Caldwell Butler. She is a transformational leader with 26 years of initiating and delivering sustained results and effective change across the continuum of care. Christa's background includes strategizing and leading cross-functional teams to bring about fundamental change and improvement in strategy, process, and profitability.
She has experience working with major academic medical centers, as well as community and inpatient rehabilitation hospitals, in both for-profit and not-for-profit organizations. She has diverse experience in consulting, leading a variety of engagements with a focus on the level of care (LOC) and length of stay (LOS) reduction. Created, designed, and executed LOS initiatives to reduce annual patient days consistent with CMS guidelines and industry best practices. Christa developed and implemented a workforce management program at a multi-hospital system, created customized staffing models, designed and implemented process improvement utilizing six sigma and lean principles, enhancement of resource utilization, and enrichment of overall operational performance in acute hospital systems and post-acute care.
Christa has served in multiple leadership positions throughout her career in healthcare. Most recently, she was a Regional Chief Nursing Officer for Select Medical, responsible for oversight of 12 Inpatient Rehabilitation hospitals. Christa was also a divisional director of Clinical Development at Select Medical developing programming for onboarding and mentoring new nursing leaders. Christa was a Project Manager and Clinical Lead at Premier Healthcare, leading teams through process improvement initiatives. Christa's professional experience spans across the continuum of care in Acute Care, Inpatient Rehabilitation, Hospice & Palliative Care, Disease Management including FQHCs, Case Management, and Long-term Care.
Georgia Casciato has more than 30 years of health care experience leading numerous strategic initiatives, team development as well as implementation and growth functions. Her career spans key roles as a healthcare executive, entrepreneur, consultant and strategic partner.
Her contribution to healthcare has been realized in many diverse… Read Georgia Casciato, FACHE's full bio.
Georgia Casciato has more than 30 years of health care experience leading numerous strategic initiatives, team development as well as implementation and growth functions. Her career spans key roles as a healthcare executive, entrepreneur, consultant and strategic partner.
Her contribution to healthcare has been realized in many diverse settings including hospital and health systems, physician groups, specialized service networks (I.e. post-acute care, ambulatory, oncology, neurology, cardiology, orthopedics, physiatry and mental health) as well as corporate wellness, occupational health and retail health.
Georgia has served in elected healthcare association leadership roles for more than 20 years. She currently serves as Regent for Metropolitan Chicago for the American College of Healthcare Executives. She had twice been elected President of ACHE's largest chapter: Chicago Health Executives Forum. Currently, she serves on ACHE's National Council of Regents and is an advisor to the local ACHE Chapter. She is a strong mentor and coach for developing healthcare leaders and academic healthcare institutions.
She is a well-respected healthcare leader who is passionate about health industry contribution and collaboration amongst the key stakeholders in the healthcare dialogue. She is board certified in healthcare management and a fellow of the American College of Healthcare Executives. She is the recipient of numerous healthcare industry leadership awards.
Georgia has a special passion for service to underserved populations including FQHCs, Safety Net Hospitals and community health providers. She serves on the Board of Heluna Health (Los Angeles), a leading provider of public health program services and a fiscal sponsor for over 500 population health projects
She brings a depth of experience and competency skills in the following:
Executive Leadership
Strategic Planning
Execution
Team & Leadership development
Innovation
Change Management & Business Continuity
Partnership Development and Collaboration
Georgia is a requested speaker and has authored more than 30 articles including white papers for Modern Healthcare and Best Doctors. She was named "A Notable Woman in Healthcare" By Crain's Chicago Business. She also serves as Vice Chairman for A Red Orchid Theatre in Chicago.
Greg Butler is an expert in transformational efforts and innovation. His multi-faceted background provides him with expertise to rapidly analyze clients' needs and match them to applicable methods for optimizing their performance. During Greg's career, he has been directly involved in GPO contracting strategies, supply chain solutions, anesthesia services respiratory care, pharmacy operations and operating room logistics. Greg's diverse background in healthcare provides him with the ability to understand client needs and assemble the appropriate resources to achieve their objectives.
Greg's areas of expertise include:
Transformational efforts and creating the environment of change and bias toward action
Improving organizational accountability and implementation
Application of advanced quality methods for margin improvements
Improving patient flow and throughput
Certified in Lean-Six Sigma and advanced quality methodologies
Mr. Butler is President of Caldwell Butler with more than 30 years of experience in the healthcare industry. Greg is a national speaker and published author on innovation, transformational initiatives, and improving accountability within the healthcare environment.
Job Titles:
- Healthcare Executive Consultant
Dr. Alan Kent is an outcomes-focused healthcare executive consultant, uniquely qualified to serve healthcare clients through his extensive experience as a hospital CEO and COO in independent and investor-owned hospitals. Prior to joining Caldwell Butler, he most recently served as President and CEO of a regional healthcare system in… Read J. Alan Kent, DHA, FACHE's full bio.
Dr. Alan Kent is an outcomes-focused healthcare executive consultant, uniquely qualified to serve healthcare clients through his extensive experience as a hospital CEO and COO in independent and investor-owned hospitals. Prior to joining Caldwell Butler, he most recently served as President and CEO of a regional healthcare system in Georgia where he focused on growth and improvement in operations, quality and patient experience.
Alan has over 40 years of leadership in hospital executive and consulting roles which have included turnaround operations, significant on time / under budget construction projects, operational improvement and revenue growth. He presided over a three-time IBM Watson Top 100 Hospital that also received A's from the Leapfrog Group and a CMS 5-star ranking while experiencing over 500% growth during his tenure.
Alan's passion is organizational leadership development for managers at all levels from front line supervisors to executives. He is also known for building effective relationships with physicians and senior leaders. Alan is board certified as a Fellow in the American College of Healthcare Executives and also serves as a faculty member for the College. He is an adjunct faculty member in the Jiann-Ping Hsu College of Public Health at Georgia Southern University and a frequent lecturer at the Medical University of South Carolina.
Alan holds the degrees of Doctor of Health Administration from the Medical University of South Carolina as well as Master of Health Administration from Georgia State University and Bachelor of Science in Health Systems (Hospital Industrial Engineering) from Georgia Tech.
Jayme Chancellor is a former Chief Operating Officer of a Level II Trauma Center and VP of Performance Improvement. With 12 years of executive experience in the for-profit healthcare industry, her passion is developing patient-focused and cost-effective solutions and educating front line leaders to sustain improvement.
With extensive experience in executive leadership, both local and system-level,Jayme is an excellent partner for facility leaders and understands their perspective. Her specific expertise ranges from labor management to operational throughput to strategic planning and revenue enhancement.
Jayme brings experience and skills in the following areas:
Executive Operational Leadership
Leader Development and Change Management
Workforce Planning and Management
Productivity Optimization
Financial Analytics and Performance
Innovation in Throughput
Strategic Planning
Having served as a C-suite member within a hospital system, Jayme can relate to the challenges and pain points experienced by clients. She has an unshakable drive to discover cost-effective solutions and offer sustainable improvements, all while forming authentic connections. Jayme's strategic mindset and attention to detail allow her to leverage data for quality decision making. She has achieved impressive results in the areas of reducing labor spend, surgical volume growth, and capitalizing on market share opportunity. Jayme's experience as a regional vice president for HCA's Performance Improvement team empowered her to lead critical strategies, including labor management, premium pay controls, emergency department throughput, surgical services throughput and bed management.
Jayme holds a FACHE credential (Fellow of the American College of Healthcare Executives) and is Six Sigma Black Belt certified. She earned a Bachelor of Science in Industrial Engineering from the University of South Florida and a Master's in Business Administration from the University of Tampa. Jayme's known for her enthusiastic energy and permanent smile on her face. You'll find her enjoying a good book or boating on Florida's west coast. She resides in Safety Harbor with her husband and son.
Mr. Fedele serves as strategist and coach to senior executives in large and regional health systems, guiding them through to complexities in key strategies, such as, financial turnarounds, launching innovative new business enterprises, and integrating complex entities. During his noteworthy 35-year career as a leader in complex, multi-facility, academic… Read Jerry Fedele, JD, MBA's full bio.
Mr. Fedele serves as strategist and coach to senior executives in large and regional health systems, guiding them through to complexities in key strategies, such as, financial turnarounds, launching innovative new business enterprises, and integrating complex entities. During his noteworthy 35-year career as a leader in complex, multi-facility, academic and community healthcare systems in Pennsylvania and Florida, Jerry served in General Counsel and CEO roles. As System President and CEO, Jerry led the rehabilitation of Allegheny General Hospital and three affiliated community hospitals after removing these western Pennsylvania assets from the 1998 parent AHERF bankruptcy, the largest failure in healthcare history. At the height of the bankruptcy, the impacted hospitals were losing approximately $1 million per day. Under Jerry's leadership, the impacted hospitals improved performance to break even within 18 months and were consistently profitable under his leadership thereafter.
Following the rehabilitation of Allegheny General Hospital, Jerry assumed the leadership role as President and CEO at Boca Raton Regional Hospital. In the year prior to Jerry's engagement, the hospital had lost $120 million. Under Jerry's leadership, the hospital broke even from operations within 18 months and remained consistently profitable through Jerry's eleven-year tenure as President and CEO. Jerry engaged Caldwell Butler to provide support to continue the successful turnaround. As a result of that relationship, Jerry can speak firsthand about the impact of the 100-Day Workout and Leader Effectiveness & Accountability Program (LEAP) on margin improvement, leadership development, speed, and sustainability.
In addition to turn-around experience, Jerry has substantial capabilities in patient and employee engagement and satisfaction, elevating his hospitals' clinical and satisfaction performance to achieve regional and national recognition, strategic development and market share growth, mergers and acquisitions, physician network development, and leadership.
Jerry held an adjunct faculty position at Duquesne University School of Law during his tenure in Pennsylvania and currently serves as Executive in Residence, Lynn University School of Business and Management in Boca Raton, Florida. Jerry serves on numerous boards including the University of Pittsburgh School of Business Advisory Board and George Snow Scholarship Fund where Jerry serves as Board Chair. Jerry has received numerous healthcare, business, and community awards for his leadership and success.
Jerry holds a Bachelor of Science degree (mathematics major) with honors and an MBA from the University of Pittsburgh. Jerry holds a Juris Doctor degree from Duquesne University School of Law where he was class valedictorian.
Job Titles:
- Managing Principal of Clinical and Operations
Mary Bobertz is Managing Principal of Clinical and Operations at Caldwell Butler. She has a proven track record of success in clinical and hospital operations, executive leadership, achieving significant results as a performance improvement and financial turnaround expert.
Michael Harrington is a former CEO/COO of adult/pediatric tertiary and community health services including post-acute services. With over 25 years of service in for profit and not for profit health systems, his passion is developing reliable processes that engages people, process, technology and culture to improve and maintain patient safety and grow margins. Actively involved with the community, currently Board Member for Health Mothers Health Babies Coalition of Georgia, as well as Chair for the Marketing and Brand Committee.
Mike is a decisive and effectual C-suite professional offering 20+ years' achievement of organizational growth and profitability, with a passion for client and associated stakeholder satisfaction. He has a history of championing new initiatives, reducing costs and outpacing established organization benchmarks. He is a recognized change agent, with extensive experience in marketing functions, resident and patient care, and all operational responsibilities within the long-term care health industry. Mike has served as a licensed Nursing Home Administrator, Executive Director, and COO of several Continuing Care Retirement Communities.
Mike brings experience and proven results in the following areas:
Client Satisfaction Improvement
Margin Improvement
Leadership Development and Retention
Waste Identification and Elimination
Strategic Planning
Budget Development and Execution
Mike recognizes the difficulty of achieving margin growth and stability while maintaining or improving the client experience and retention and succession planning of key management. He has guided organizations leadership teams with innovative initiatives to achieve all three objectives.
Prior to entering the health care industry and joining Caldwell Butler and Associates, Mike obtained a strong and relevant educational background. He earned a BA in Accounting, and a MS in Geriatric Management. Mike is also a 2011 Fellow of the Leading Age Leadership Academy.
Mike is a decisive and effectual C-suite professional offering 20+ years' achievement of organizational growth and profitability, with a passion for client and associated stakeholder satisfaction. He has a history of championing new initiatives, reducing costs and outpacing established organization benchmarks. He is a recognized change agent, with extensive… Read Mike Lucas, MS's full bio.
Mindy Shikiar has more than 30 years of progressive health care experience starting as a registered nurse, evolving her career into healthcare administration in diverse hospital and healthcare settings. She is the recipient of numerous leadership awards and top performance recognition.
Mindy most recently served as the COO… Read Mindy Shikiar, RN, MSN, MBA's full bio.
Mindy Shikiar has more than 30 years of progressive health care experience starting as a registered nurse, evolving her career into healthcare administration in diverse hospital and healthcare settings. She is the recipient of numerous leadership awards and top performance recognition.
Mindy most recently served as the COO at Boca Raton Regional Hospital, a division of Baptist South, Florida. From 2003 through 2021, she held various leadership positions including Executive Director of Quality Effectiveness and Vice President of Clinical Operations. As COO she had executive oversight of hospital operations including Oncology, Neurology, Ancillary Services, and Ambulatory Services.
Prior to joining the hospital, Mindy served as CEO and COO of Kindred, a long-term acute care facility for critically ill/medically complex patients in Fort Lauderdale.
Her healthcare career is comprised of numerous nursing leadership positions including s Nurse Manager, Clinical Nurse Specialist, and Director of Quality and Case Management.
In 2014, Caldwell Butler began an engagement with Boca Raton Regional Hospital that was extremely successful. After completing a 4-year engagement, the hospital continued to utilize the Caldwell Butler tools and completed 3 more years of 100-day work outs by developing a team of leaders to oversee the efforts. In total, the 395 bed organization completed 10,212 plans with validated savings of over $19M. Mindy experienced first-hand the impact Caldwell Butler had on her hospital and, as a result, will be able to guide other leadership teams in achieving their desired outcomes.
She brings a depth of experience and competency skills in the following:
Executive Operational Leadership
Strategic Planning
Process Improvement and Joint Commission Readiness
Patient Experience
Financial Analytics and Performance
Innovation in Throughput
Change Management & Business Continuity
Leadership Development
Mindy is a licensed registered nurse and a member of the American College of Healthcare Executives. She is a Board Member of the HabCenter that provides training and jobs for adults with cognitive disabilities. Mindy has a 20-year-old daughter she adopted from Russia. She resides in South Florida with her life partner, her 91-year-old step-father, two dogs, and one cat.
Nancy Dodson is a seasoned healthcare executive with a strong record of success in running hospital operations, leading strategic initiatives, creating comprehensive quality programs, and building service lines.
She has worked in major academic medical centers, as well as community and behavioral health hospitals ranging in size from 150 - 1100 beds, in both for-profit and not-for-profit organizations. She has led multiple strategic initiatives, the latest creating a cardiac interventional program, a robotics surgical program, and a telemedicine network. Additionally, she has overseen multiple construction and expansion projects. Nancy's commitment to efficiency and quality are demonstrated in the hospitals in which she has most recently worked, having been named in successive years as Thompson Reuters Top 100 Hospitals and Joint Commission Top Performing Hospitals.
Areas of expertise:
Improving efficiency in hospital operations
Improving labor management
Nancy Dodson is a seasoned healthcare executive with a strong record of success in running hospital operations, leading strategic initiatives, creating comprehensive quality programs, and building service lines.
She has worked in major academic medical centers, as well as community and behavioral health hospitals ranging in size from… Read Nancy Dodson's full bio.
Job Titles:
- Managing Principal of the High Impact Practice
Ray Johnson is Managing Principal of the High Impact Practice, providing a wide array of aggressive margin improvement strategies and implementation coaching for large, complex projects, process, or change initiatives. As a former HCA hospital CEO and CEO of a management company serving the seniors market, Ray brings a unique set of skills and experiences in operations improvement, growth, physician-health system integration, and strategy optimization to the field. He is an expert in identifying root causes of issues and translating complex problems into clear, actionable steps, which align with strategic goals. Known for the ability to build high performing teams, which adapt to change quickly and are inspired to increase patient satisfaction, improve outcomes and margins, Ray leads with a keen understanding of how to add value through eliminating waste and enabling technology.
With over 30 years of healthcare experience, Ray brings expertise in healthcare operations for hospitals and health systems ranging in size from 25 beds to a multi hospital system including academic and community hospitals.
Ray brings experience and skills in the following areas:
Strategy Alignment and Rationalization
Labor and Non-Labor High Impact Strategies
Value Based Clinical/Physician-Health System Integration
Senior Living Market Opportunity Realization
Senior Team Implementation Accountability Coaching
Board Education and Alignment
Ray has served in multiple hospital leadership positions throughout his career in healthcare. He served a chairman of a risk retention insurance company that provided general and professional liability insurance to the senior living provider market and is a licensed nursing home administrator.
Ray received his MBA in healthcare management from the University of North Florida and BS degree from the University of Florida.
Ray Johnson is Managing Principal of the High Impact Practice, providing a wide array of aggressive margin improvement strategies and implementation coaching for large, complex projects, process, or change initiatives. As a former HCA hospital CEO and CEO of a management company serving the seniors market, Ray brings a… Read Ray Johnson's full bio.
Rich is an expert in hospital and ambulatory operations as well as margin improvement for healthcare. Additionally, Rich has a strong record of success as a process improvement expert with an emphasis on the optimization of staffing. He has helped organizations across the country enhance their operating margin, increase productivity and patient throughput, and improve quality and service outcomes.
Shelly is a high-impact healthcare management professional providing executive consultation and coaching for large, complex projects, process or change initiatives. She is an expert in identifying root causes of issues and translating complex problems into clear, actionable steps, which align with strategic goals.
Known for the ability to build high performing teams, which adapt to change quickly and are inspired to increase patient satisfaction, improve outcomes and margins, Shelly leads with a keen understanding of how to add value through eliminating waste and enabling technology.
With over 30 years of healthcare experience, Shelly brings expertise in hospital operations for hospitals and health systems ranging in size from 25 beds to a multi hospital system including academic and community hospitals. Shelly has worked with physicians to develop processes necessary for a newly formed accountable care organization, including physician office practices.
Shelly brings experience and skills in the following areas:
Strategic Planning and Alignment
Hospital Clinical Leadership
Team Powered Value Based Clinical Processes
Population Health Process Development
Workforce Planning
Clinical Technology and EHR Implementation
Clinical Program Design Incorporating Change Acceptance
Shelly has served in multiple hospital leadership positions throughout her career in healthcare. Most recently, she was the Vice President of Clinical Improvement for BJC HealthCare, leading a team to improve the clinical processes and implement technology. Prior to this position, Shelly joined BJC HealthCare as the Chief Nursing Officer for Progress West HealthCare Center; a greenfield hospital opened in 2007. Shelly's leadership as the CNO for Memorial Hospital and Health Care Center in Jasper, Indiana, assisted the hospital to reach top patient satisfaction scores. Shelly also served as Director of Quality Improvement and Director of Emergency Services for Memorial Hospital.
Shelly received her Doctorate in Nursing Practice from Rush University, Chicago, Illinois and a Master's in Nursing from Evansville University in Evansville, Indiana. She is a National Patient Safety Leadership Fellow with the American Hospital Association and HRET.
Tim Alba is a Partner with Caldwell Butler (CBA), a leading resource in the strategic application of advance quality methods in healthcare that bolster leadership development and drive margin improvement. The result is sustainable implementation of cost savings, advancing quality and a management team culture driven by accountability.
Tim is an active advisory board participant for startup companies and organizations seeking to solve for growth opportunities (unmet needs) in healthcare sector. These advisory board positions include Glenn Llopis Group (author of The Innovation Mentality), and Nosocom Solutions.
Prior to CBA Tim served as Vice President of Strategic Partnerships and Business Analytics with Aramark Healthcare where he developed and managed relationships with group purchasing organizations, consulting firms, shared services organizations and leading industry professional associations. His healthcare experience includes management consulting - operational and clinical performance improvement - cost accounting, patient throughput improvement and purchased services contracting. He previously worked at Premier, Inc, and TrecaHealth. He began his career at SunHealth Alliance providing operational management consulting services in hospitals.
Throughout his career, Tim has created partnerships, bringing organizations together with common objectives and aligned incentives. The results are new solutions and services that address unmet needs; identifying and solving for opportunity gaps that others don't see. He led the development of new solutions that address operational and clinical quality including an approach named as Honorable Mention for AHA Nova Award. His publications include insights into benchmarking (operational and clinical) and frameworks for managing patient populations across a continuum, such as: Journal for Clinical Engineering, Managed Care Quarterly, Topics in Health Care Financing, Journal of Cardiovascular Management, and Quality Management in Healthcare. His background provides the expertise to rapidly analyze clients' needs and match them to applicable methods to optimize performance.
He holds degrees in Industrial Engineering and Operations Research from Virginia. Tech, has completed the Aramark Strategic Leadership Program (Smeal College of Business at Penn State) and is a certified facilitator for Juran Business Process Quality Management. Tim is a Fellow in the ACHE and a member of HFMA.