CAROLINE KEEM

Oversaw design process and presented in-depth solutions to leadership. Worked with product & development teams to shape design strategy and smoothly integrate design and research with agile development processes... Kept the end user in the middle of product discussions by integrating usability testing into product development process. Tested 14 major feature designs. Led "continuous discovery" agile qualitative user research. Monitored new feature adoption and uncovered behavioral data through click tracking software. Discovered emergent user concerns through quarterly SUS scoring and surveys... Product design manager and research lead for a team creating multiple products focusing on better utilization urban spaces.