CAROLYN WARBURTON

I like to be involved from the start of a project to lay down the foundations for a great user experience. Products can reward and delight users if we are thoughtful enough... To build great products we need to get inside the heads of our users and understand what motivates them. I use those learnings to create wireframes and prototypes to share, test what works and find out what needs further investigation... I draw on a range of information sources in my work. These include surveys, analytics, helpdesk calls, user interviews and testing. We can use the information to iterate on and improve the design. There will be an audit trail of how we arrive at a solution.