NORDSTROM

As Customer Experience experts, we offer a fresh, practical, innovative approach to the customer experience puzzle. We specialize in helping companies create customer experiences that are consistent, uniquely personal, and immediately valuable at every point of service... After much research and development, we created a mapping tool to assess the social, emotional, intellectual and physical dimensions of an experience and started working with companies. Today, we help clients understand their current customer experience, identify strengths and value gaps, and provide improvement recommendations and opportunities.