CIAA - Key Persons


Christy Franke

Job Titles:
  • Agency Growth Coach
  • RECRUITING VICE PRESIDENT, New Member Additions & Growth
Christy's journey with CIAA began in January 2000. Over her 20+ year career with CIAA she has filled most roles at the Master Agency, with the exception of recruiter. Currently she is the Agency Growth Coach assisting members with onboarding and revenue generating activities. She also oversees the CIAA AccessPlus department. Christy lives in the Denver Metro area with her husband, Jason, two children, Jaidyn (12), Carter (10) and their fur baby, Luna. When not assisting members, Christy enjoys spending time with her family, reading, hiking the beautiful Colorado Mountains, theater performances and cooking.

Diana Dale

Job Titles:
  • Access Plus Support Specialist
  • ADMINISTRATIVE SUPPORT
Diana joined CIAA in September of 2016 working as an AccessPlus Commercial Lines Specialist - Service & Support. Her role consists of aiding to the ISM's needs such as change requests, policy inquiries, researching billing information, corresponding with underwriters. Prior to joining CIAA, she worked 18 years at Peliton which was Omnivest Insurance Group where she first started as a processor, Customer Service Representative. She has been in the insurance industry for over 30 years. Diana is a native to Colorado, and enjoys hiking, spending time with her kids and watching movies.

Leslie Calkins

Job Titles:
  • Administrative Support
Leslie joined the CIAA family in March of 2018 is responsible for Compliance and also serves as the Administrative Support Assistant in AccessPlus. Leslie has a background in the medical industry - where she most recently helped manage a Neurology practice in Lone Tree, CO for five years. Although not a native (previously from Austin, TX), Leslie has spent most of her life in the beautiful state of Colorado. In her free time, she enjoys screenwriting, going to concerts, reading, a good cup of tea & hiking at her favorite spots in the mountains.

Tim Carlson - COO

Job Titles:
  • COO
  • GENERAL MANAGER
Tim joined CIAA in 2016 and has truly enjoyed helping Member Agents achieve greater success, while increasing efficiencies along the way and growing CIAA substantially. He has an extensive background in the Insurance industry. He began his insurance career in 1990 as a Personal Lines Underwriter with Safeco Insurance and since that time, he has held a variety of positions including; Commercial and Personal Lines Producer & Account Manager, Commercial Lines Underwriter and Territory Manager with Safeco, and as a Marketing Rep for St. Paul, Travelers and Central Insurance. Tim is a native of Colorado and spends his free time in outdoor activities which align with all that Colorado has to offer. He and his wife have 5 children, with ages from 18 to 29 and have one granddaughter (he's hopeful there are more grandchildren on the way!).