GODFREY - Key Persons
Job Titles:
- Coach With the Sheffield Microsystem Coaching Academy
- Head of Quality Improvement & Leadership Development, Organisational Development, Sheffield Teaching Hospitals NHS Foundation Trust
Caroline trained as a microsystem coach with the Sheffield Microsystem Coaching Academy in Cohort 6 and is a member of the Sheffield Teaching Hospitals NHS Foundation Trust (STHFT) Service Improvement Team. Her post is Program Manager for Building Capability, developing skills, knowledge, and a culture of Improvement for staff across the organization through Microsystems Coaching and Quality Improvement training.
For the past 2.5 years she has worked as an improvement facilitator as part of the Seamless Surgery improvement program at STHFT, who support a range of microsystems and projects to help improve the quality of the Surgical pathway for patients and staff.
Caroline previously worked as an Occupational Therapist and Operational Manager in community services.
Job Titles:
- Research Project Manager, Northwestern University, Surgical Outcomes and Quality Improvement Center
Cassandra is a PhD student at Northwestern University focused on healthcare quality and patient safety. She is currently working on several projects aimed at improving the quality of postsurgical care and improving the safe use of prescription opioids. She is passionate about improving the quality of healthcare through improved teamwork and communication, with a consistent focus on the needs of patients. Cassandra has a Master of Science in Health Communication from Northwestern University and a Bachelor of Arts in Biology from Carleton College.
Job Titles:
- Master Level Social Worker
- Social Worker, University of Kansas
Chandra Gordon is a Master Level Social Worker with over 20 years of experience in the human and social services and medical field. Her experience includes mental and behavioral health, youth development, care coordination, program development and management, grant writing, personnel management, facilitation and training, quality improvement, community advocacy, and qualitative research/analysis. Her quality improvement experience includes Lean Six Sigma Green Belt Certification and completion of the Dartmouth Institute Microsystem Academy Quality Improvement Team Coaching Program. She serves as a Quality Improvement coach for Cystic Fibrosis (CF) Foundation and has coached 6 multidisciplinary CF care teams on fundamental quality improvement skills, with a coaching timeframe of 6-9 months per team. In addition, she served as a Quality Improvement Measurement Resource Coach for The Dartmouth Institute for Health Policy & Clinical Practice and served as a co- Facilitator of the Quality Improvement Intensive short course during the 2019 North American Cystic Fibrosis Conference. She served as a member of 2018 Association of University Centers on Disabilities (AUCD) Quality Improvement Taskforce and currently serves as the lead on the various Kansas Leadership Education in Neurodevelopmental and Related Disabilities (LEND) quality improvement initiatives. In 2022, she was awarded a $25,000 quality improvement grant to improve the availability, adequacy, accessibility, and appropriateness of Spanish materials in the Department of Pediatrics at the University of Kansas Health System.
Job Titles:
- Director of Partnerships for Sustaining Daily Care, Cystic Fibrosis Foundation
- Senior Director of Partnerships for Sustaining Daily Care at the Cystic Fibrosis Foundation
Cindy George is Senior Director of Partnerships for Sustaining Daily Care at the Cystic Fibrosis Foundation (CFF). She has extensive experience leading change as a Family Nurse Practitioner in pediatric and adult healthcare settings. Over the past two decades, her main area of practice focused on adults living with cystic fibrosis (CF) in which she played a key role in establishing an adult CF program in Washington, DC. In 2008, she joined CFF leading national efforts to promote a culture of CF research and to facilitate innovation that address the challenges of balancing CF treatments with everyday life. A key evidence-based initiative, the Partnership Enhancement Program (PEP), helps clinicians meet the evolving demands in providing CF care and effectively co-producing care with people/families with CF by training them in relationship-centered communication skills, not traditionally offered in professional education. Her national leadership, her role as a QI coach, and certified Partnership Enhancement trainer have contributed to advances in CF care delivery.
Job Titles:
- Gold Coast Hospital and Health Service Principal Advisor, Clinical Teaming
Job Titles:
- Principal Investigator, Post - Doctoral Fellow, University of Birmingham
- Research Fellow
Dr Jenelle Clarke is a post-doctoral research fellow based within the Health Services Management Centre at the University of Birmingham. As a medical sociologist, she works within the field of microsociology and emotions. Her research involves the exploration of everyday experiences of delivering and receiving health care, applying sociological theory to improvement sciences, and improving coproduced healthcare initiatives. Jenelle is leading an ethnographic project on integrated mental health and social care funded by The Healthcare Improvement Studies (THIS) Institute (Sept 2020 - May 2024). The project looks at improvement initiatives within integrated mental health and social teams, specifically children and adolescent and older people services. The aim of the research is to improve services through improving interpersonal relationships. As part of this project, Jenelle is developing a novel measure of emotional energy, a concept derived from interaction ritual theory, that will assess the emotional climate of teams.
Prior the THIS project, Jenelle was a co-investigator and research fellow on a NIHR funded grant, ‘Healthcare Leadership with Political Astuteness (HeLPA): a qualitative study of how service leaders understand and mediate the ‘politics and power' of major health system change', looking at the organisational politics involved in major health system change. She also has experience of working within the Collaboration for Leadership in Applied Health Research Care (CLAHRC) East Midlands to understand how health research initiatives are coproduced and implemented within clinical practice, particularly looking at emotional and relational inclusivity in coproduction. Jenelle has been involved in research work related to therapeutic environments and initiatives to improve social care services.
Her doctoral work, funded by the ESRC, was completed in 2015 at the University of Nottingham. This narrative ethnography, ‘Where the Change Is: everyday interaction rituals of therapeutic communities', was concerned with how, and whether, everyday social interactions facilitate personal change within therapeutic communities. Though the lens of interaction ritual chain theory, the study investigated participants' understanding of the role of community during their personal change process and analysed participants' experience of daily life in community. In 2014, Jenelle was awarded the Andrew Hendry Prize at the University of Nottingham for accomplishment in doctoral research and contributions to the postgraduate community.
Job Titles:
- Clinical Microsystem Coach
Elizabeth is a Clinical Microsystem Coach. In her role as Quality Team Coach at the Cystic Fibrosis Foundation Learning and Leadership Collaborative, she helps interprofessional improvement teams, including patients and families, to improve outcomes for people with Cystic Fibrosis. Elizabeth works with teams to build local and national learning collaboratives, assess local contexts, and enhance measurement tracking. She has extensive experience managing front-line teams as a nurse manager at The Johns Hopkins Hospital in Baltimore and other nursing leadership positions at Jackson and Baptist Health Systems in Miami. Elizabeth has an MSN from Florida Atlantic University.
Gay is responsible for advancing our journey as a people-centered health system, moving forward our goals of top ten quality, zero harm, and exceptional experience across the care continuum.
Previously, Landstrom served as CNO for Trinity Health prior to the merger with Catholic Health East and then serving as CNO for the West/Midwest Division until 2014.
Dr. Landstrom also served as executive vice president and CNO for Dartmouth-Hitchcock Health System in New Hampshire for three years and as interim CEO for one of its five hospitals.
Prior to returning to Trinity Health, Landstrom served as System CNO for Ascension St. John Providence Health System and eventually CNO for Ascension Michigan.
Landstrom has published numerous research papers and is active in several professional organizations. She is member of EBSCO CINAHL Dynamic Health's Executive Board, serves on the board of the Midwest Chapter of the American College of Healthcare Executives, and sits on the AvaSure Nursing Advisory Board.
Landstrom holds a Ph.D. in nursing from the University of Michigan, as well as a master's in nursing administration from the University of Illinois at Chicago.
Job Titles:
- Quality Improvement Consultant
Ian McIntosh has spent the majority of his career as a healthcare executive, primarily in the field of cystic fibrosis. He joined Cystic Fibrosis Canada shortly after the gene responsible for CF was discovered, and after progressing to the senior leadership role of Director, Healthcare, he completed his tenure following the development and launch of modulators for CF. In addition to his extensive work with the Canadian Cystic Fibrosis Registry, Ian managed the relationships with all CF clinics and lung transplant programs in Canada; various Healthcare and Nursing Advisory groups; and the national network of CF physicians, nurses and multidisciplinary care providers. Ian is most proud of his work leading the Accreditation Site Visit program, which ensured standardized CF care across the country. Documenting clinical activity and providing recommendations for change, the program grew to represent a catalyst for improvements in clinical care for Canadian CF patients and families. To support this work, Ian researched and authored the first-ever ‘Health Human Resources Guidelines' - published in the Canadian Respiratory Journal, these Guidelines provide staffing standards by discipline, and describe all roles involved in CF clinical care. Ian also led a national, multi-year Quality Improvement program, and has worked with several teams across Canada and the U.S. to ensure optimal outcomes, for both those providing and receiving care. Currently, Ian coaches the CF Clinical Research Team as part of the Kansas University Medical Center Improvement in Research and Clinical Studies Program.
Job Titles:
- Professor, Department of Surgery University of North Carolina at Chapel Hill
Julie's career interests involve building a series of collaborative relationships to improve the quality and safety of health care through teaching, research, and clinical quality improvement. She has a master's degree in public health from the University of North Carolina and a PhD in evaluative clinical sciences from Dartmouth College in Hanover, New Hampshire. Julie's PhD dissertation, "Forming, Operating, and Improving Microsystems of Health Care," was an exploratory, descriptive study of clinical microsystems and helped shape early thinking of success characteristics of high performing microsystems. Since completing her PhD in 2000, Julie has focused her research on activities related to quality and safety of patient care. She has extensive experience conducting qualitative research as part of implementation research studies. Previously, Julie was Professor and Scientific Director for the Surgical Outcomes & Quality Improvement Center (SOQIC) in the Department of Surgery within the Northwestern University Feinberg School of Medicine.
Job Titles:
- Improvement Scientist, Julie Reed Consultancy and Visiting Professor, Halmstad University
Julie is a self-confessed ‘critical optimist'. She believes that things really can be better than they currently are, but that we are not going to make progress by glossing over the challenges we face. She believes to move forward we must critically examine these problems and uncomfortable truths. Julie's willingness to tackle such challenges has been the foundation of the major successes of her career, for example: shining light on the reality of using quality improvement
methods in healthcare. Julie transitioned into healthcare in 2006, following completion of her PhD in chemistry, and brought with her a fresh perspective and a whole host of "stupid questions". In 2008 Julie co-founded an innovative hybrid organization (NIHR CLAHRC NWL) which has brought together academics, healthcare practitioners, and patients to work collaboratively with a shared purpose: improving health and care. In 2020 Julie founded her own consultancy company and has been appointed as Visiting Professor at Halmstad University in Sweden.
Job Titles:
- Senior Faculty Advisor, Academy of Communication in Healthcare Founder & CEO of ENHANCE Consulting
Krista Hirschmann is a Senior Faculty Advisor with the Academy of Communication in Healthcare, a professional organization that strengthens relational systems by coaching teams and clinicians to communicate efficiently, effectively, and empathically. She earned her PhD at the University of South Florida and her MA at the University of Maine, with both degrees in Communication and an emphasis on interpersonal and organizational dynamics in healthcare. She has a special interest with supporting new leaders in all sectors develop both the technical and relational skillfulness needed for professional systems to thrive.
Laura Montville is an Organization Development Consultant and RC Certified Practitioner.
Laura has enjoyed a long tenure with the Relational Coordination community and such has contributed to numerous projects curriculum design, health consulting and interventions including Executive Coaching for CEOs and other senior health care leaders, Team Development and Organization Development Consulting.
Laura has been working in healthcare for over 15 years. Laura also enjoys supporting and consulting to family owned businesses. She grew up and eventually led and bought out her own family's business before attending graduate school for her M.S. in Organization Development. When not working Laura can be found with her husband and family, close to the ocean sailing, kayaking, paddle boarding and in the winter skiing with her 20 year old son and 17 year old daughter. She is an avid outdoor adventurer.
Job Titles:
- Executive Director and Founder, IEHSS
- Research Professor
Margie is Research Professor in the Department of Nursing and Founding Executive Director and Founder of the Institute for Excellence in Health and Social Systems (IEHSS), in the College of Health and Human Services at the University of New Hampshire. Margie is also Affiliate Faculty in the UNH Health Management and Policy Program and Affiliate Professor Jönköping University in Sweden. She is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families and care teams meet-the clinical microsystem.
Mikayla is the Fellow, Quality Improvement in Healthcare at IEHSS, providing support, teaching, research, program development, evaluation, and applying quality improvement and team coaching programs in healthcare contexts. She is dedicated to research, development, and implementation of strategic quality initiatives for healthcare systems. She holds a Bachelor of Science degree in Nutritional Sciences from Merrimack College. After completing her Bachelor's, she earned a Master of Science degree in Healthcare Administration from Southern New Hampshire University.
Nancy Whitelaw, MScN, is a leadership consultant with extensive experience in the healthcare field. Specializing in a collaborative, relational approach to client engagements, Nancy partners with healthcare leaders to co-create positive change in organizational culture, performance and quality outcomes.
Nancy's approach, which encompasses the Relational Model of Organizational Change, has evolved through her lived experiences in incremental leadership positions within a large academic health care, and in subsequent roles in the design, implementation and evaluation of training/coaching/mentoring programs for improvement in patient safety and team performance.
As President and Principal Consultant of Nevans Consulting Inc., Nancy is a professional partner in the Relational Coordination Research Collaborative (RCRC), and a certified RC professional.
Job Titles:
- Coordinator, Cystic Fibrosis Regional Dissemination Network
- National Program Coordinator for Cystic Fibrosis Regional Dissemination Network
Navy is the National Program Coordinator for Cystic Fibrosis Regional Dissemination Network (CF LTT RDN) and the Cystic Fibrosis Virtual Improvement Program Fundamentals (VIP-F) . Navy coordinates and provide ssupport to all interprofessional participants regionally, nationally and internationally.
Navy has more than twenty years of experience working in management teams focused on quality improvement in the work flow process, international business, marketing sales, organizing projects and conferences in various countries around the world. Navy's project experience encompasses managing complex projects from telecommunication business to pharmaceutical distribution. Navy enjoys teaching and coaching and has taught strategic management, organizational behavior, entrepreneurship and marketing research techniques in Thailand and Cambodia. Navy holds a BBA in Management Information Systems from the Universiti of Tun Abdul Razak (UNITAR), Malaysia and an MBA from the University of the Thai Chamber of Commerce (UTCC) majoring in International Business.
Job Titles:
- Executive Committee of Universities, Lecturer in Management Studies, Policy, & Health Service
Rachael Kenney is an Evaluator and Project Manager who began her career focusing on homelessness, mental health, and addiction. Since joining the Veterans Health Administration in 2017, she expanded her work to include rural healthcare and care coordination. Rachael is passionate about bringing Relational Coordination concepts to all facets of her work, from her own teams to the implementation of national programs. She is particularly curious about how evaluators, researchers, and external facilitators can use relational coordination to inform their practices.
Job Titles:
- Section Chief of Pediatric Pulmonary Medicine
Section Chief of Pediatric Pulmonary Medicine and Director of the Cystic Fibrosis Center, Unterberg Children's Hospital, Monmouth Medical Center and Associate Clinical Professor of Pediatrics, Drexel University College of Medicine and Associate Clinical Professor of Pediatrics at Rutgers School of Medicine
Bob has more than 30 years of clinical experience in caring for children, adolescents and young adults with cystic fibrosis and other pulmonary disorders. He has been involved in clinical research related to cystic fibrosis for his entire career. He is the site Principal
Investigator and Director of the Therapeutic Development Center at his institution. He has been involved as a Quality Improvement Coach in the Cystic Fibrosis Foundation's Quality Improvement Initiatives for the past 15 years. He is credentialed as a Level 3 Quality Coach through the Dartmouth Institute Microsystem Academy (now Institute for Excellence in Health and Social Systems.). He is also certified as a Lean Six Sigma Yellow Belt Professional.
Job Titles:
- Financial Operations Manager
- Financial Operations Manager at IEHSS
Sheri is the Financial Operations Manager at IEHSS. She brings over 25 years of financial accounting and research administration experience to the team. Her degrees include business management and education.
Job Titles:
- Deputy Director of OD Working at Sheffield Teaching Hospitals NHS Foundation Trust
- Deputy Director of Organisational Development at Sheffield Teaching Hospitals, NHS Foundation Trust
Steve is the Deputy Director of OD working at Sheffield Teaching Hospitals NHS Foundation Trust. His current work focuses on building capability for quality improvement and leadership across the Trust.
A graduate of the Dartmouth Institute eCoach the Coach programme in 2011, Steve introduced the microsystem team coaching improvement methodology to STH and has coached many Microsystems, working with these front line multidisciplinary teams to deliver measurable quality improvements. These include outpatient work with Rheumatology, Haematology, Geriatric Medicine, Renal, Cystic Fibrosis and Pulmonary Hypertension, and inpatient work with Respiratory medicine.
He is the lead faculty coach for the Sheffield Microsystem Coaching Academy, working closely with the microsystem academy team from Dartmouth to translate and deliver the programme for the local context. He is also faculty for the Flow Coaching Academy and coaches the Sheffield Medical Assessment Units Flow ‘Big Room'. Steve previously worked with the Dartmouth Microsystem Academy as faculty for the Cystic Fibrosis Canada and the Ireland Emergency Department and Dublin St. James Hospital microsystem improvement programmes. He is also a research team member for the NIHR funded project - 'Quality improvement in cystic fibrosis: What can we learn from each other?' In addition Steve is quality improvement lead for the national Cystic Fibrosis CFHealthHub improvement collaborative and a Health Foundation Cohort 7 Generation Q fellow.
Prior to this quality improvement role Steve worked as a Programme Manager supporting efficiency projects across the Trust.
Steve joined Sheffield Teaching Hospitals in August 2008; formerly he worked as a Town Planner and in Retail management.
Job Titles:
- Director of Communications and Marketing
Tanya creates and oversees strategies to promote IEHSS programs, develop new partnership opportunities and support current programming. Tanya is also a level 1 credentialed Team Coach and a Yellow Belt.
Tanya has experience solving meaningful problems with innovative solutions in multiple industries and has successfully collaborated with a range of stakeholders to grow participation in events, programs and services. Most recently, she was Director of Partner Relations and Communications at the Relational Coordination Research Collaborative (RCRC) at Brandeis University. She holds an MBA with a concentration in Marketing from Bentley University.
Job Titles:
- Associate Professor, Dartmouth Geisel School of Medicine
Tina is a practicing general obstetrician-gynecologist at Dartmouth-Hitchcock Medical Center in Lebanon, NH. She is Associate Professor of Obstetrics and Gynecology and Community and Family Medicine at Dartmouth Medical School. Tina is also Program Director for the Dartmouth-Hitchcock Leadership Preventive Medicine Residency, a unique residency focused on the improvement of health care that offers combined training in Preventive Medicine and another residency or fellowship offered at Dartmouth. She holds a faculty appointment in the DHMC Patient Safety and Training Center and teaches in the MPH program at The Dartmouth Institute. Tina's major interests include teaching and evaluating resident competence. She is board-certified in Obstetrics and Gynecology and Preventive Medicine.
Job Titles:
- Clinical Professor of Medicine at the University of Rochester and Visiting Research Scholar at Brandeis University
- Health Services Researcher
Tony Suchman is a primary care internist, Clinical Professor of Medicine at the University of Rochester and an organizational change consultant with a special emphasis on system integration and transformation. He earned BA and MD degrees at Cornell University and completed a residency in Internal Medicine and fellowships in health services research and Behavioral and Psychosocial Medicine at the University of Rochester. For 16 years he worked on the medical school faculty in Rochester studying and teaching patient-clinician relationships, and became a leading proponent of a clinical philosophy called Relationship Centered Care.
Tony then became interested in the effect of organizational culture on clinical care and medical education. He worked for 5 years as a senior executive in integrated delivery systems and earned an MA in Organizational Change at the University of Hertfordshire (UK). In 2000, he founded a consulting group, Relationship Centered Health Care that works with leaders, staff, customers and board members of health care organizations worldwide to advance the practice of Relationship-Centered Administration. Tony has pioneered interventional applications of Relational Coordination and is currently exploring RC-based approaches to fostering diversity, equity and inclusion in the workplace.
His most recent book, co-authored with David Sluyter and Penny Williamson, is Leading Change in Healthcare: Transforming organizations using complexity, positive psychology and Relationship-centered Care.
Job Titles:
- Administrative Coordinator
- Executive
- Executive Administrative Coordinator at IEHSS
Tracey is the Executive Administrative Coordinator at IEHSS, providing support to the Director & Founder of IEHSS, and to the team, to help coordinate, execute, and manage the Team Coaching Program (TCP). She has experience providing exceptional customer service and operational support within a variety of industries and is driven to improve communication among peers and partners. She holds a Bachelor of Science degree from the University of Cincinnati in Communication Sciences and Disorders.