STRATEGIES

We are seasoned experts that a Contact Centre is a business within a business; operating with its own unique processes and technologies. We are tactical and practical and can help you turn strategy into action!... For more than two decades, Contact Strategies has been partnering with clients in the post-secondary, financial, government, insurance, hospitality, retail, and utility sectors around the globe, providing support to enhance both the customer and employee experience. . We have worked with more than 400 Contact Centres to design, develop, and deploy new quality mentoring, customer service and sales initiatives, improve the effectiveness of hiring, training, coaching, and performance management programs and maximize investment in technology... Our proven methodology taps into the experience and expertise of everyone in your Contact Centre, from frontline to senior leadership. This approach clarifies expectations, encourages buy-in, rewards progress and ensures sustainability...

Also known as: Contact Centre