The color television produces a highly visible display of current ACD status as collected continuously from ALERT'S link to your PBX. As current call status fluctuates, numbers change color and/or blink for rapid detection of important call volume transitions. ALERT is exceptional on-line software that maps and updates TV variables as quickly as detected. The display is completely configurable to adapt to your changing call center performance criteria. Group data can be "channeled" so managers can view different regions on the same, or, separate channels. Custom Messages can be generated on ALERT'S full screen or on the top 1/3 of your ACD display. Custom messages can include automatic error display for data processing equipment. For example, Cox Technical Resource has an optional link to Legent's Automate® software for automatic display of Netview errors, including approximate time to repair. ALERT can display Voice Response Unit (VRU/ARU) error messages, allowing your staff to..