CSA - Key Persons

One must learn that all departments of Work and Pensions, CSA included are omnipotent, and any attempt to try and get this lot sorted will just not work,on many occasions for my son for whom I act as advocate I have complained both verbally and written letters to try and sort the CSA mistakes out,it generally ends up worse though as in the case of recent debt my son is supposed to owe them,.debt accrued over three months nothing was said, yet my son has no control whatsoever in payment of his debt as they at the CSA know it is deducted directly from his benefits at source. When one rings and enquires despite their demand your told the situation is at a standstill until further notice. Eh ! they send the demand,you act within their timescale and they tell you its at a standstill, whats more they get away with it too, as there is nothing you can do except wait, unless of course you want half your life consumed with letters to and fro to this set of idiots,

Hi I am wondering if anybody can help me I am looking for the telephone number for the child support agency on manchester road in Bolton, the job centre said there were jobs going there. Hope to hear from somebody soon. Thanks David

Debbie is a PWC (parent with care) and a single mother. Her own story is too convoluted to go into here, but her dealings with the CSA have left her experienced and determined to offer advice to others. Debbie enjoys writing about the failings of the CSA because it makes her feel a little better about her own situation, which is still as yet unresolved.

These people have overuled the Court Of law in Scotland also doubled maintenance i seemingly owe for my 19 year old son. Ouch bye bye CSA Bolton

I have been told by the CSA and my child and her mother that payments made on a deduction from earnings order will cease on 5/9/2011. The payments continue, whilst the mother of my child no longer claims child benefit for my daughter who turned 18 in June 2011 and has been out of full time education since June 2010. Whenever I telephone his agency of hypocracy, I m confronted with lies and outright incompetency. I called them on 15/10/11. They said they have a note on their system to check with child benefit agency on 5/9/2011. They could not explain why this had not happened, but the jobsworth that I spoke to advised that she was making the electronic enquiry as we spoke… and that they'd wait for a response from child benefit. Inside sources within the csa advise me that it takes no more than 5 minutes for them to obtain an electronic response from child benefit, so I knew that the imbicile that I spoke to was lying when on 1/11/11 another like minded individual advised that the child benefit enquiry was made on 22/10/11 and that they'd as yet had no response. More lies. Coupled with this fiasco is the fact that my employer missed a payment via the deduction from earnings order in May 2011 and had agreed with the csa to make 2 payments for June 2011 to cover May and June. To date, whilst this so called clerical department in Bolton have admitted receipt of the double payment for May and June which they received in July 2011, they have since maintained that the double payment is "in cyber space", conveniently forgetting that they are refering to their own cyber space and not that of my daughter and her mother who have now been told that no one has physically got round to cancelling the deduction from earnings order, whilst still not being able to account for a double payment for which they admit receipt of. This is nothing more than theft…..as well as calamatous incompetence! .