EVANS CONSULTING

EVANS CONSULTING GROUP is a recognized leader in customer contact, support and call center consulting, customer satisfaction audits, and management development training programs... CUSTOMER SERVICE 101 is a division of Evans Consulting Group focused specifically on customer service training and development. We offer customized training programs to meet your organizations specific needs... The mission of both Evans Consulting Group and Customer Service 101 is to help clients improve the effectiveness of their customer communications. The bottom-line result of each assignment we take on is to increase customer loyalty and improve revenue stream, as well as help to reduce operating costs. We help our clients retain their customers by focusing on improving service levels in all areas of customer touch points.

Also known as: Evans Consulting Group