FUTURE COMPUTERS - Key Persons
Andrew Bischof Role My role is to lead our management team to share our company vision, achieve our goals and balance client needs with staff expertise. I am constantly on the lookout for new products, services and technologies to stay ahead of the competition, so Future IT Services can continue to thrive and provide our customers with the best services. About Me I started my working career in 1989, leaving school to pursue a Mechanics apprenticeship in Melbourne. During that time, I completed my studies in record time and was awarded Australian Apprentice of the year, along with many other accolades that year. My employer saw potential in me and offered me another apprenticeship in Auto Electrics, which again I finished in record time squeezing two apprenticeships into four years. Not long after I completed my apprenticeships, I started a mobile service company and worked my way up to Cairns, where I sold the business to make way for my dream of working in IT. I purchased Future IT Services in February 2003, and have been evolving the company ever since. Originally working in the break-fix IT space, we have now morphed into a large regional Managed IT Services. Future IT Services has been voted into the CRN's TOP 50 IT companies in Australia in 2017, an achievement that we are very proud of and was only possible with a full team effort. Interests: AFL (the real game), Travelling and Horse Racing Joined Future: 2003
Role
My role includes taking new help desk calls and providing first contact assistance, as well as booking technicians in for further assistance as needed. My focus on getting clients back up and running excites me and I look forward to every challenge I am put in front of.
Role
Clients will see me mainly as their technical point of contact and as their Account Manager. I am responsible for ensuring that the tools, processes and systems we use are fit for purpose. I also ensure that they lead to positive outcomes for our clients.
Within the team, I am the point of call for all technical issues that can't be resolved either at Level 1, 2 or 3 and as such, I tend to work with our partners and vendors.
Craig Lowish Role My primary role is to look after the client's technology needs and building relationships. From listening and working out suitable solutions that match client needs with benefits, sourcing and procurement of inventory with suppliers, to also looking after the showroom in Cairns. About Me I started my working career at the age of 16, doing afterschool and weekend work part-time at Dick Smith Electronics in Nelson, New Zealand. I was offered a full-time position at the end of my schooling and jumped at the chance. By the age of 19, I was the youngest Assistant Manager in the country for Dick Smith; I was very competitive. Often being the top salesperson for the South Island while competing against much bigger and busier stores. I left New Zealand and Dick Smith in 2004 to pursue bigger opportunities in Brisbane, where I stayed for a few years doing more sales and account management roles, before getting tired of the ‘big city' life. In 2007, I followed some friends up to Cairns FNQ. After arriving in Cairns, I was quick to snap up the opportunity of working at Future IT Services. IT has always been my passion, and I have been with Andrew and the team for 17+ years. It has been a great journey to grow with the company, being on the forefront with the latest technology trends and being recognised nationally as high achiever by many vendors. The highlight of my career would be winning an all-expenses-paid sales incentive with Toshiba, which took the top 10 salespeople in the country to the Toshiba Corporate Box for the semi-finals of the Rugby World Cup in England in 2015. Interests: Rugby (The All Blacks), Gaming (PC), Travelling & Having an AWESOME BEARD. Joined Future: 2007
Role
I have extensive knowledge in networking, storage and servers, and I have been brought on board to extend the skillset further, bringing additional resources to the team.
Role
My hybrid role at Future IT Services is to be a deployment technician and an onsite technician. I am the person who will initially setup your device for you, making sure to meet all the criteria that you request and expect when receiving a new or refurbished device.
Alongside my role in our workshop, I am also one of the first responders to dispatch to any kind of onsite issue that may arise. I aim to ensure that a solution is created and implemented with haste alongside the support of the remote technicians.
Role
Investigating technical issues through troubleshooting and fault-finding techniques, then to mitigate ongoing risk of reoccurrence. Monitoring computer networks and systems to identify how performance can be improved.
Job Titles:
- Service Desk Co - Ordinator
Role
My role at Future IT Services is to schedule all incoming tickets to the appropriate technician. At any given time, I know where everybody is and what they're doing.
Fahad Hafil Role You likely to run into me as one of the initial points of contact. My job is to understand the problem from your perspective and offer solutions accordingly. There are very few issues I have escalated ‘to the beyond' in my entire career. In any case, should your issue need any further or specific type of expertise, it would be my responsibility to determine the best way forward and escalate where needed. About Me I have been working as a systems technician for 10+ years and have nothing but absolute love for the work I do! Extremely friendly and impossible person to offend! I try to enjoy and cherish the company of anyone I meet. I am a great listener and very good at personalising and tailoring out-of-the-box solutions to customers. Basically, a new challenge is what keeps me going, so I know I'm in the right field of work! Interests: Big fan of Seafood, understanding and learning new technology, learning and mastering new skills. Joined Future: 2024
Job Titles:
- Services Delivery Manager
Role
My role is to manage the technical team delivering IT services to all Future IT Services customers. I am the point for confidential or urgent matters, managing projects, recruitment and mentoring staff. I liaise with customers regarding technology and escalate requirements to my sales team for a consultation. I build relationships with Vendors allowing professional contacts by both parties.
Role
With a strong focus on systems administration, my efforts are invested on all types, shapes and sizes of business information technology solutions; from servers, desktops and laptops through to supporting the infrastructure of both the hardware and software of these environments. Quality engagement with the client and doing the job right, I aim to match technologies with the appropriate solution to accomplish the desired business outcome.
Role
As a Client Success Manager, my primary focus is on fostering strong relationships with our valued clients. I serve as the primary point of contact for our clients, ensuring that their needs are met, and their expectations are exceeded.
Role
My role here at Future IT is dual focused where I'm part of the Service Desk team, while simultaneously providing technical support to clients.
I am deeply committed to customer satisfaction, ensuring client requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Role
My role is to be one of your first point of contacts for initial troubleshooting. My daily calendar is always full of support tickets and I like to think I am an "engine" of sorts that fires along resolving level 1 + level 2 issues and escalating those that require a different skill set. Complying with Service Level Agreements, I have a tight schedule on my hands which keeps me busy and always learning and growing in the IT field.
If I'm not in the office, you will find me at your front door as I am also one of the main onsite technicians for certain jobs that can't be completed remotely. Every day is different and challenging which adds to the enjoyment of my role!
Role
I work as the receptionist and contribute to the stock control. Working on the front reception desk, I take calls and create tickets for individuals and companies requiring tech assistance and computer repairs.
I also do accounts receivable and accounts payable, keeping accounts up to date and paid. I can also help with account queries, payments and statements/invoices.
I receive stock by picking, shipping and invoicing customer orders, putting them out for pre-configuration or straight pick up.
Role
My role is to be a professional, friendly and efficient first point of contact for walk-in customers and for phone calls. I assist with creating tickets, completion of sales, and as the stock controller management of all aspects of stock at Future IT Services. I job share these responsibilities with Sarena. I also work as the committee member of Future IT Services social club.[/team-member-about]