GCS AGENTS

We meet and exceed SLAs. GCS has maintained the COVID Hotline for 68,000 MTA New York City Transit employees throughout the pandemic. Each and every month, GCS has exceeded all service level agreements including average speed of answer and customer satisfaction. It's called a Hotline for a reason. Our average hold time is 13 seconds... We are Contact Center Experts. Outsource your staffing and management with GCS for the WOW experience you deserve... Since 2001, Global Contact Service Agents (GCS) has helped clients achieve increased performance in the contact center with competent skills in management.

Also known as: GCS