GRALIN - Key Persons

Job Titles:

• Executive
• Office Administrator

Flora has been working at Gralin for a few years as an Office Administrator and Assistant Property Manager. Before joining Gralin， she has previous experience working as a Personal Assistant in a large real estate franchise. She is a team player with excellent communication skills, and is efficiently supporting the property managers with a "can do" attitude. In China, she had worked for a global leading smart phone company for ten years as a member of Customer Service Team, which made her multi-tasking, result-oriented, self-motivated, and trustworthy. This experience compliments her current role as an Assistant Property Manager. Flora excels at providing quality service to both her customers and team members. As a mother and a full time worker, Flora is good at balancing work and life. Cooking and travelling are refreshing for her. Flora's ability to speak fluent English, Mandarin, and Korean has proven to be very beneficial in today's marketplace. 09 216 7279 021 780 176 flora.jin@gralin.co.nz

Job Titles:

• Branch Manager
• Branch Manager / Flat Bush Office
• GRALIN's Senior Property Managers

Jack came to New Zealand in 2001 and graduated from the University of Otago with a marketing management degree. He has been working in the field of property management and marketing for over eight years now and during this period Jack mastered the process, methods, and techniques of lease disputes. As one of GRALIN'S senior property managers, Jack has the qualifications, ability, and confidence to manage a wide range of our client's properties to the highest standard. His diverse experience and in-depth knowledge in the property management provides a smooth transition into the management role, Branch Manager for East Tamaki Office. The confidence and trust that our landlords place on Jack is his key drive to go the extra mile for his clients. "I just wanted to say a very BIG thanks to Jack Yang and Gralin team to organise the lease of my two properties. I am very impressed with Jack's professional service during the whole journey from introducing Gralin to me to let my two properties out. I am grateful for your service for making my investment journey much easier to me! THANK YOU Jack and Gralin team." Andy McCutchen 09 213 5865 021 215 9366 jack.yang@gralin.co.nz

Job Titles:

• Property Manager

Katie is an intelligent and dependable team player with the confidence to excel tasks in multi-positions. Katie moved to New Zealand in 2012 with her family and has been living in Remuera since then, so she knows Auckland central properties and communities very well. With positive and optimistic character and can-do attitude, passionate in her career, Katie enjoys the working atmosphere in Gralin. By fifteen years working experience in marketing sales and nine years working experience in local business show her great communication ability and skills in coordination, implementation and quick response to emergencies. Having graduated from Master of Business Administration in Yunnan University, Katie has strong professional background for problems solving, business management. Throw herself into Gralin property management, Katie is happy to contribute her knowledge and abilities to serve our clients. Outside workplace, Katie loves travel, music and hiking. Having traveled to 26 countries in Asia, Europe, North America, South America and Oceania, Katie understands different cultures from ethnics. 09 390 3156 021 139 2056 katie.liao@gralin.co.nz

Job Titles:

• Property Manager

Kyle joined the property management team in Gralin New Lynn in 2020 with a post graduate degree in Buiness. He brought with what he had gained from previous work place, where he learned that trust and sufficient communication is the key to success. Kyle has a great passion for properties and providing great service to his clients. He understands the importance of building trust with property owners and tenants, asking them questions and lend them ears to listen to their needs while ensuring that he provides the highest standard of customer care. Kyle grew up in Guangdong, China. After spending several years in Auckland, New Zealand, Kyle has developed excellent language skills with fluent English, Cantonese and Mandarin to provide the best result possible. 09 218 6267 021 666 874 kyle.luo@gralin.co.nz

Job Titles:

• Associate
• Property Manager

Job Titles:

• Managing Director

Linda began her career in Property Management in 2004 after completing the master's degree in Management from Auckland Massey University. With an intimate understanding of Auckland's Residential and Commercial markets throughout the Auckland basin, Linda has the local knowledge and experience to advise and further benefit her clients in all facets of property management. Having lived and breathed Property Management for most of her life, it was a natural progression for Linda, after working for some of Auckland largest Real Estate agencies, to establish GRALIN Property Management with the former co-founder Grace Hu in 2008. An intelligent property management professional with over ten-year experience in the industry and a proven reputation for providing exceptional service and delivering premium results to her clients. Linda's personable and trustworthy demeanour make prospective clients feel very comfortable when dealing with her and her knowledge of the industry, from leasing to accounting, allows her to give clients a lot of information and options when discussing their investment property. Linda knows that the three most important things to anyone in property are cashflow, peace of mind and return on investment. To deliver these outcomes, she dedicates herself to proactive service and communication, to innovative ways of achieving client goals, and to the development of long term client relationships. As the Managing Director of GRALIN, Linda's priority is always focusing on customer service. So her approach to business is very hands-on. She liaises closely with clients, ensuring that she shares her wealth of knowledge of local trends and market conditions, and she remains the lynch-pin of all property management activity. Linda is enthusiastic about system implementation, procedures and staff training and believes that with the right tools, methodic procedures and staff training, property management can be straightforward, and efficient. With a successful career already established in the industry Linda is now firmly committed to caring for her portfolio and training her team of property management professionals. 09 215 7402 021 819 866 linda.zhang@gralin.co.nz

Job Titles:

• Associate
• Property Manager

Job Titles:

• Associate
• Property Manager

Job Titles:

• General Manager

Tina came to New Zealand in 2008 and in her time has accumulated a wealth of practical experience becoming very knowledgeable in all aspects of the property management business. Starting as an office administrator and work the way up to leading the team in 2017, she is now leading and coaching her team to embrace new challenges every day and to provide the top-notch services for GRALIN's clients. Tina's leadership style is firmly planted in backing her team to succeed, by helping them to grow their profile and encouraging them to be the best in the business. "With a decade of industry experiences, my goal is very clear, that is to maximize asset value, customer satisfaction, and revenue. People may think property management is just simply coordinating tenancies with rent ledgers; however, my goal is to help our client to maximum the financial goal. With the support from our Gralin team, we will provide the best property management service with the best income." She believes in the importance of professionalism, honesty, and Trust. When it comes to property management, nothing is more important than your trust. With all your trust, our energetic, and progressive team will enhance the best hustle free property management experience. She likes outdoor activities like hiking and running. During her spare time, she will go hiking with her friend for a bush walk at Waitakere bushes, she says, walking and seeing those beautiful bushes makes her relax, it clears her minds and gets her ready for the next busy day.." 09 214 1117 021 0255 7978 tina.liu@gralin.co.nz