HELPDESK

HelpDesk is a fully automated web based utility to request help or doubts. Helpdesk is used to manage a company's helpdesk. A helpdesk is a central point for customers to turn to in case of a problem or enquiry. It may be used by the customer to gain information before making a purchase, or after the purchase if the customer experiences difficulty with the product. In today's technologically driven world, helpdesk software is an essential component of the service industry's customer relations function.