HERON COACHING - Key Persons


Gerry Moore

Gerry has spent the majority of his professional life working in the UK Financial Service Industry where he has held both senior and executive positions. From 1984 to 2000 he was employed by the Zurich Assurance Group (formally the Allied Dunbar Group). During this time Gerry worked his way up the corporate ladder from Sales Consultant to Sales and Marketing Director…. a position he held from 1994 to his departure in 2000. In this position Gerry was responsible for implementing many creative sales and marketing campaigns leading to considerable impact on the sales revenue of the organization. In this role he was also instrumental in preparing the organization, its senior management team and the field sales force for the impact of increasing legislation and ensuring the change process was embraced in a positive and profitable fashion. Gerry was also instrumental in leading the organization's acquisition and integration of two competitors' sales forces. As such Gerry has considerable experience of change management and its impact on an organization and its people. In 2000 Gerry took up the opportunity to build and develop a "greenfield" site sales operation for the J Rothschild Group back in his home city of Belfast. Within this role he was responsible for taking the business from an embryonic state to an operation employing forty sales and administration staff with an annual sales volume of over £1 million of initial fees. In 2004 Gerry decided to "step out" of corporate life and follow his dream of setting up his own executive coaching and development consultancy. To facilitate this Gerry became a fully accredited and qualified executive coach through the Irish Institute of Management in Dublin as well as becoming an accredited practitioner in the use of the Bar On Eqi profiling system. His business now specializes in providing a bespoke, confidential coaching and mentoring facility to senior managers and directors across Ireland and has a client base spread across the construction, legal and financial services industries. Gerry is also an accomplished speaker having delivered talks to the Northern Ireland Institute of Directors annual conference, the Belfast Chamber of Commerce and the Law Society of Northern Ireland. Gerry Moore is an Economics and Accountancy graduate from Queens University Belfast. He also holds an MBA from the University of Ulster as well as post graduate qualification in Education from the University of Manchester. In his spare time Gerry's passion is fly fishing for wild brown trout in the West of Ireland as well as trying to master the many ‘classic' golf courses in Ireland.

Margaret Haffenden

Job Titles:
  • Partner
Margaret Haffenden - a partner in ThirdLEVEL - is an Executive Coach, Corporate Leadership Trainer and Facilitator specializing in Applied Emotional Intelligence. Emotional Intelligence is seen to be key to effective leadership irrespective of industry or sector. A graduate in Russian and International Relations and formerly a Senior Editor at Reed Elsevier and Marketing Director of RINET, a world-wide electronic network, Margaret is a European Commission-accredited Executive Coach and an Emotional Intelligence Practitioner accredited by GENOS in Australia. Since 2000, Margaret has worked extensively across Europe with organisations that seek to integrate the behaviors, mind-sets and relationships necessary to sustainable success. Her clients come from the public and private sector and include the European Commission, where she coaches Directors General through to Heads of Unit in a wide range Directorates General, as well as a number of Cabinet members. Her private sector clients include Accenture, Philips, PWC and Lagan Construction. The issues Margaret addresses in partnership with her clients range from defining and integrating healthy corporate cultures, to unblocking and aligning Boards in deadlock; assisting managers in conflict with their teams; facilitating the movement from inter-departmental ‘cold wars' to teamwork; challenging the CEO with no time for a private life; and coaching for higher self-esteem, better communication skills and leadership development. Through the vehicle of tailor-made leadership programs, Margaret guides people toward the self-awareness, empathy and communication skills needed to enable them to handle change, conflict, diversity, business growth and the pressures of today's 24 hour e-world - and thus achieve increased engagement and profitability within their companies. Recent assignments have taken the form of 9-month leadership development program with an individual coaching, group training and facilitation component, as well as the design and facilitation of strategic off-site retreats. After 23 years living abroad - in Holland from 1983 to 1990 and in Belgium from 1990 until summer 2006 - Margaret moved back to England's beautiful West Country.

Stephen Garber

Job Titles:
  • Staff Member
Stephen Garber, President of ThirdLEVEL, is a seasoned expert on change management, relationship building and quality of life issues. He is a well known international executive coach, mediator, trainer and public speaker. Stephen Garber coaches individuals, teams and organizations to replace conflict and dysfunction with effective communication and functional relationships, causing increased profitability and productivity. A 1975 Tufts University graduate and Boston native, Stephen Garber is the author of numerous motivational articles and contributes to Organizations and People (UK), Physicians' Money Digest, South Florida Business Journal, On Call, The Albuquerque Journal and The Albuquerque Tribune. He has also been a featured expert on national and local television talk shows, Business Update, Larry Ahrens Show and Success New Mexico. Highlighting his broad appeal are guest speaking engagements with numerous travel and tourism, healthcare, utility and publishing organizations. His status as a qualified mediator and memberships in the ASTD and International Coach Federation underlines his intense commitment to motivating people to become the their best. Stephen Garber has worked with many world renowned organizations, including Accenture, Lagan Construction Company, General Electric Health Care, Rolls Royce and British Nuclear Group as well as individual executives from AT&T, British Airways, Coca-Cola, IBM, Ernst and Young and the European Commission. Having worked extensively in the United States, Aruba, the United Kingdom and Europe, Stephen has led thousands of people to personal and professional success.

Thomas W. Hearne III

Job Titles:
  • Certified Empowerment Coach
Thomas Hearne has been advising, consulting, and mentoring growing organizations for nearly 25 years. He managed the health care banking business of Smith Barney & Co. and then Prudential Securities in the late 1980's and 1990's before turning to coaching and leadership development. Tom is a Certified Empowerment Coach, as recognized by the International Coaching Federation and is Certified by Genos® for Emotional Intelligence Assessment.