The International Institute of Towing and Recovery (IITR) is a non-profit organization that began in 1988 through the efforts of professional educators, towing and recovery professionals, towing equipment manufacturers and the American Automobile Association (AAA)... Many people entering the towing and recovery industry have little or no experience in operating towing and recovery equipment. Formalized training ensures they have an opportunity to learn safe, professional procedures and practices. Even for experienced operators, formalized training can clarify safety rules and guidelines, operating procedures, maintenance requirements, and customer-service procedures that will help them handle difficult situations more efficiently. Proper training can help avoid criticism from motorists and public agencies concerning the way in which tow truck operators conduct themselves and operate their equipment. The proficiency and professionalism of tow operators affects the public's attitude,..