KEW FOREST PLUMBING & HEATING - Key Persons
Darren is a fourth-generation New York City master plumber and has over 38 years of plumbing, heating, and sprinkler experience. He is a graduate of New York institute of Technology with a BA degree in Industrial Engineering. Darren is an active member of the New York City Master Plumbers Association and is currently on the board of directors. Darren was raised with a strong work ethic, and he now applies those values to his company. He has carried on his family's legacy and has continued to build his business based on honesty, reliability, and excellent customer service.
Michelle has over 21 years of customer service experience. She has worked in the plumbing field for more than 18 years, and has been with Kew-Forest Plumbing for almost 10 years now. Michelle has experience with various office duties, ranging from dealing with customers to scheduling appointments for service work and organizing annual RPZ testing and boiler inspections. Michelle is also our DOB liaison. She handles job filings, sets up inspections, and manages paperwork & knowledge of the DOB electronic filing system in order to obtain permits for various jobs, such as new construction, renovations, & conversions. Michelle also deals with the NYC DEP for cross connection-related work & water meter permits. Through her diligence, professionalism, & overall caring attitude, Michelle ensures that a Kew client is always treated respectfully and courteously in every aspect of her job. CLOSE
As a fourth-generation New York City master plumber, Paul has been working in the plumbing and heating industry himself for over 34 years. New York City Licensed Master Plumber #1806. New York City Licensed Master Fire Suppression Contractor #935B. New York State Certified Backflow Prevention Device Installer/Tester #3428. Paul, also being raised with a strong work ethic, continues to apply these values to his company. He has also carried on his family's legacy and has continued to build his business based on honesty, reliability, and excellent customer service. From the smallest repairs to the largest plumbing/heating/sprinkler projects, he is ready to serve with pride.
Sharon is proud to be an integral part of Kew-Forest Plumbing's team since 2001. She has over 30 years of experience in customer service and prides herself on her career with Kew-Forest starting as an administrative assistant and working her way up to Office Manager and Bookkeeper. Her daily responsibilities include: overseeing the administrative office staff, AP and AR, benefits, banking, human resources and payroll. Sharon also handles some of the larger accounts, and takes care of invoicing for the certified payroll accounts. She provides support to both Darren and Paul in making sure the business runs smoothly and is the back-up support for customer service and setting up service calls. Sharon brings to Kew-Forest her strong work ethic, kindness and desire to help others making it a pleasant and positive work environment.
Job Titles:
- Administrative Assistant / Collections
Wendy has over 10 years of experience in customer service and has been with Kew-Forest Plumbing since early 2020. She holds the position of Administrative Assistant and takes care of the accounts receivable collections. Her other duties include customer service: answering calls, scheduling jobs, filing, and assisting where needed. She's also responsible for organizing service calls and the associated paperwork for Local Law 152 gas pipe inspections. Wendy is bi-lingual and is a great asset in communicating with our Spanish-speaking clients. Wendy is kind and courteous ensuring a happy customer, is a repeat customer.
Bill, a New York City Licensed Master Plumber (#1498), has been working with Kew Forest Plumbing and Heating for over 42 years now. Bill is a job estimator for large commercial and residential jobs in New York City. He has a detail-oriented, specialized knowledge of the residential and commercial plumbing industry.