LUCE'S CHIMNEY & STOVE SHOP - Key Persons
Bill's customer service and communication skills are second to none, which is one of MANY reasons he is seen as an integral part of the Luce's Chimney crew!
Bill is our dazzling office manager with a twist. He is an expert in all things "fire", holding two NFI Certifications, one in Wood Technology and one in Gas Technology. Bill uses his superior intellect and ability to serve the company in a multitude of ways. He can be seen any day at our fireplace store expertly giving advice regarding fire products to our customers. And when we say "expert", we mean it! Previously, his chief area of expertise was installing any fire appliance was vented, and he always had a soft spot for sweeping chimneys. Bill is a master of draft and combustion in the installation of wood stoves, fireplaces, fireplace inserts, or pellet stoves. Bill's knowledge and professionalism give every customer first-rate heating system advice for the home.
OUT OF THE SOOT: At home, Bill enjoys a life of leisure with his wife, Emily, and their daughter, Julianna. Spending time in the pool or out of town with his in-laws are common occurrences, but Bill's true passion is found on the fairways and greens of the golf course. He is a self-proclaimed "awesome golfer" and no one can deny that Bill is on the short list when it comes time to make a scrambles team. This youngest of five children has also been known to enjoy studying history ever since his days at Ohio University where he earned a degree in Public Relations. Even though he graduated a Bobcat, he is often seen (and heard) applauding the efforts of his beloved Ohio State Buckeyes.
Dave is the newest addition the Luce's crew and he is quickly learning the tricks of the trade.
Dave's background in customer service, repair, and maintenance makes him an excellent field technician as well as wood stove installer and chimney rebuilder. Dave received his chimney sweeping certification from the CSIA and now services all types of hearth appliances. Known by his co-workers to be a hard and relentless worker, Dave is sure to please customers with his attention to detail and respectful demeanor. He is already an asset to the crew and is helping customers every day.
OUT OF THE SOOT:There are few places one would find Dave away from Luces's besides fishing at Coldwater. His passion for the rod and reel has led him to Canada, Minnesota, and many other remote locations. His first love is angling for walleye, but perch will do just fine is that's what's there. Sports come easy to Dave, and he is easily the most athletic member of the Luce's crew. He would be a ringer at the Chimney Sweep Olympics if there were such a thing. In the little time he is not outdoors, Dave may be spend the hours sorting through his collection of baseball memorabilia and possibly polishing his Cal Ripken, Jr. collectibles. He may also be monkeying with his red 1979 Corvette. He swears that one day he is going to get it painted.
Job Titles:
- Owner
- President
- Company 's Founder and Owner
- Crew Leader
Known fondly around the shop as the "Top Brick", John spends countless hours driving his truck, "Scooter," to customers' homes, writing fair, thorough estimates, researching and searching for original ways to better the company.
John holds a CSIA Chimney Sweep Certification, and he possesses an NFI Wood Technology Certification. Before starting his company, John spent 25 years as a Park Ranger for the Toledo Metro parks and his degree in Forestry from Michigan Technological University has provided his crew and customers with invaluable insight into forest land, timber, and conservation. John is always striving to keep the company "the best and on the cutting edge," and brags about his first-class crew.
OUT OF THE SOOT John has three great loves in his life: family, music, and football. He is married to the most beautiful woman he has ever seen, his wife Lou, and is a father to six children and a grandfather to ten grandchildren. He often spends his Sundays either poolside, playing touch football on his lined field in the backyard, or both. His love of music is never too far away, though, as he has a studio in his garage where he regularly practices with the legendary Harley-Packer Band.
His drumming style can be described as a blend of John Bonham, Jim Fox, and Sam Lay. When he is not with one of his first two loves, John is often quite close to his third, the Green Bay Packers. He holds a special place in his heart for Bart Starr and Fuzzy Thurston. So much so that he bought a house in view of the frozen tundra of Lambeau Field. It could be argued that John's dream is to tailgate with his family before watching a Packers game in which he drums for Joe Bonamassa during the halftime show.
John has officially been a part of the Luce's crew since July of 1998, but like many children who grow up in a family business, his fireplace and chimney services career began long before then.
John's role as crew leader makes him responsible for the crew's job assignments and various managerial decisions. Determining the most effective and efficient way to assign daily duties requires an in-depth knowledge of not only the work that is to be done, but also the team members who complete the work. John's experience with every type of installation and service at Luce's, along with his understanding of the crew's skills and strengths, give him the right skill set to manage the crew's daily affairs.
Since the age of 18, John has also been a CSIA Certified Chimney Sweep and is often seen sweeping flues, inspecting smoke chambers, and evaluating the condition of customer's chimneys. His role as chimney sweep and his talent for writing accurate estimates has enabled John to become the sales leader among the crew. He is also the chief of the gas installation division, due in large part to his expertise in gas appliances and his NFI Gas Technology Certification.
OUT OF THE SOOT: Life away the stove shop leads John to his son, Austin. A favorite pastime has become watching his boy tote the pigskin in youth football and smash home runs on the ball diamond. Though many of his idle thoughts are confined to plumbing gas lines in wonderfully damp, dark, and tight crawl spaces, the youngest son of "Top Brick" also enjoys the tranquility of the golf course. Even though there is some unavoidable crossover between home and work, John finds a way to balance it all in a way that makes him a success in both worlds.
Lou Luce - CFO, Treasurer
Job Titles:
- Bookkeeper
- Chief Accountant
- Treasurer
Lou Luce is the chief accountant and bookkeeper of the family business, as well as an assistant manager. Her most important function is her lovely signature on each and every paycheck! Everyone sweetly sings her praises and adorns her with compliments each payday.
Even though the boss's wife has what the crew calls a "cushy" schedule, Lou has paid her dues in the field. In the dawn of the business she held a CSIA certification and was a bona fide chimney sweep! These days Lou's fragrances are entirely too divine to be mistaken for a sweep. As Treasurer and someone who has one of the best smiles in the world, Lou brightens up the business!
OUT OF THE SOOT: Being married to "Top Brick" is a job in itself, but this multifaceted lady finds the time to lend her talents to the community. Lou is an active member of the Board of Directors of both the Swanton Rotary Club and the Swanton Chamber of Commerce. These responsibilities, however, never infringe on her most relished role as Nana.
Lou is the proud grandmother of ten grandchildren and she never shies away from spoiling them rotten. Whether she is decorating one of her exquisitely ornate cakes for a birthday, delightfully cheering at one of the many games she attends, or simply giving one of her caring hugs, at the end of the day she is the consummate grandmother, mother, and wife of her adoring family.
Known as the "Masonry King", Luce's recruited Tom's talents initially to assist in the restoration of several ornate, historical chimneys. The rest, as they say, is history. Thousands of bricks and stones later, Stoney's handiwork has become the calling card of this masonry repair and masonry construction division of the company. He is the consummate professional who strives to make every chimney and hearth he builds a structure that will endure the test of time. In addition to his masonry prowess, Tom has also achieved an NFI Wood Technology Certification and a CSIA Chimney Sweep Certification. This jack-of-all trades can lend his abilities to any installation or service the company provides. Though his workmates sometimes confuse his old-school approach and deep-seeded wisdom for grouchiness, Tom is an integral part of each crew members' day at Luce's Chimney and Stove Shop.
OUT OF THE SOOT: Away from the mortar dust that consumes many of his days at work, Tom enjoys slipping into his pool at home, splitting firewood, doing home remodeling projects, and enjoying a hot cup of coffee in the evening with his wife, Jan. Tom's true passion, however, lies in nature. He is an avid outdoor sportsman who regularly fishes and hunts, and one could argue he is a master of both domains. He has deep insights into every fishing hole in North America, and his mastery of archery can only be likened to the mastery of kung fu by the Shaolin monks. It has been rumored that Tom can take the wings off a fly at forty yards, but his modesty would never allow him to admit this publicly. It is possible that the call to hunt will lead Tom into some northern wilderness for the next chapter of his life. There he is likely to spend his time hunting and fishing great beasts, as well as teaching his apprentices the ways of the rod and reel and the powers of the bow and arrow.