LOOKOUT ADVISORS

Lookout Advisors is a customer experience (CX) consulting practice that provides deep expertise related to CX transformation and contact center optimization, as well as strategic services for CX solution providers... As the global leader in the security services industry, this corporation operated an extensive network of customer care centers throughout North America that were integral to the services provided to their residential and commercial customers. Lookout Advisors successfully delivered a number of critical projects for this client's customer care and IT organizations. Lookout Advisors delivered a comprehensive customer contact strategy and 3-year roadmap for large-scale organizational, operations and technology improvements. Lookout Advisors subsequently led and assisted with specific roadmap initiatives. Additionally, Lookout Advisors supported the CIO in developing a business case and program managing this client's $20 Million+ transformation of their corporate network..

Also known as: LOOKOUT ADVISORS LLC

Primary location: Cincinnati United States