LTCPU - Key Persons
As Senior Director, Sam's focus was on the structuring, marketing, and implementation of optimal insurance solutions for clients within the Senior Living space, but Sam also prides himself on his dedication to communicating emerging risks, changing exposures, and innovative ideas within the senior living industry. These key components remain a priority to Sam as well as continuous education and keeping his clients informed of the ever changing landscape within the Senior Living arena.
Job Titles:
- Area President - Alabama and Jacksonville Managing Director - Gallagher Senior Living Practice
Originally from Milton, GA, Alex attended Mississippi State University and graduated in 2009 with a degree in Risk Management, Insurance and Financial Planning. He was a 2008 Gallagher Summer Internship participant at the Gallagher Corporate Headquarters located in Itasca, IL-just outside of Chicago. Upon graduation from Mississippi State, Alex started his career as a broker with Gallagher in Itasca in the Public Sector and Higher Education Practices.
Alex moved to the Gallagher-Atlanta office as an Area Assistant Vice President in April 2014 where he helped build Public Sector and Higher Education risk management programs in Georgia and the Southeast. In 2016, Alex was named Gallagher's Higher Education Practice Southeast Regional Director as he worked with multiple institutions of higher learning of all sizes across the Southeastern United States. In February of 2017, Alex was named a Power Broker for the Education Sector as well as given the Rising Star designation by Risk & Insurance Magazine.
In June of 2020, Alex was recognized by Business Insurance Magazine as a Break Out Award winner due to his work and leadership in the insurance industry. As Area President - Alabama/Southeast Florida, Alex's current responsibilities include the management and oversight of Gallagher's Property/Casualty brokerage operations and growth strategy in Gallagher's Birmingham, Alabama office as well as the Jacksonville, Florida office location. Additionally, Alex also serves as Co-Managing Director of Gallagher's National Senior Living Practice, specializing in property & casualty insurance placements for clients, along with alternative risk and fist-dollar programs.
Angela Exford, RN, RMC, CLNC, RAC-CT, CDP, CADDCT, QCP- Loss Control Specialist for the Senior Living Risk Partners Division of Gallagher Risk Management Services, Angela is a graduate of Troy University of Montgomery's Nursing Program, where she earned her degree to be a Registered Nurse.
She has over thirty years of Senior Living experience and held various positions including: Direct Patient Care Nurse, Staff Development Coordinator, Unit Manager, Medicare Coordinator, PPS/MDS Coordinator, and Assistant Director of Nursing, Director of Nursing, Floor Administrator, and Facility Risk Manager.
Angela holds certifications in Risk Management for Long Term Care, Resident Assessment Coordinator, Certified Legal Nurse Consultant, and is a QAPI Certified Professional. In 2017 she received her certification as a Certified Dementia Practitioner and a Certified Alzheimer's Disease and Dementia Care Trainer from the National Council of Certified Dementia Practitioners; in 2020 Angela completed her Nursing Home Infection Control Preventionist Training Courses from the Centers for Disease Control and Prevention (CDC).
Job Titles:
- Risk Management Services Offers Insurance Brokerage Services, Alternative Risk Financing, Loss Control and Claims Services to Clients of All Sizes and Complexities
- Risk Management Services, Inc. ( AJG )
Arthur J. Gallagher Risk Management Services is the North American retail property/casualty insurance brokerage division of Arthur J. Gallagher & Co. (Gallagher). Since it was founded in 1927, Gallagher has been dedicated to excellence in service. Our mission is to identify each client's unique insurance and risk management needs and find or develop cost-effective products and services that will best address them.
ALTCQI was formed by Robinson-Adams, now Arthur J Gallagher,as a non-profit organization whose mission is to provide long-term care professionals with the training and education needed to improve the quality of care and quality of life for residents of long term care facilities. This additional educational training helps reduce the liability exposures for the long term care industry. (http://www.altcqi.org/)
Arthur J Gallagher Company, has brought passion and specialization to the Senior Living Industry for more than a quarter of a century. Robinson Adams, now an Arthur J Gallagher Company, was also a founding member of the Risk Management Legal Defense Group (currently chaired by Kindred Health Care), a group of Long Term Care Providers established to network together to develop risk management and claim management ideas.
Job Titles:
- ALTC Emeritus Director / the LTC Provider University
Job Titles:
- Member of the ALTC Board of Directors
- ALTC Vice President / Associated Long Term Care Insurance Company, Inc
As the most recent addition to the Associated Long Term Care Insurance Company, Inc.(ALTC) Board of Directors I look forward to adding additional insight relating to the risk and insurance concerns of independent single facility operators. I have worked in the Long Term Care Industry for over 26 years and have experienced the impact and challenges that the "traditional insurance" market swings can have on an operator. It is imperative that single facility operators have the availability, affordability, and consistency of a quality liability insurance program.
The challenges and exposures of securing a new insurance program every couple of years takes up a significant amount of time and resources that should be used to focus on resident care. The risk management resources offered by ALTC provide an invaluable approach to managing risk and are focused on improving quality of care, regulatory compliance, and customer satisfaction. ALTC's dedication and focus to the Long Term Care Industry makes me feel comfortable knowing that I have a quality insurance and risk management program run by knowledgeable people within the LongTermCare Industry, and by insurance professionals with in-depth industry knowledge that have specialized in this industry for more than 25 years. I invite you to embrace our marketing slogan "Manage Risk in everything you do" and to contact us regarding our insurance program for LTC operators.
Denise Tibbs is an Underwriter/Client Service Supervisor in the Senior Living Risk Partners division of Arthur J Gallagher Risk Management Services. She is responsible for underwriting liability coverage for our liability program, working with outside carriers for placement of other lines of coverage and handles the customer service insurance needs of her clients.
Denise attended the University of Alabama, received her Property and Casualty Insurance License in 1995 and her Certified Insurance Service Representative designation in 1993. She is currently working to receive Certified Insurance Counselor designation (CIC).
Job Titles:
- Client Service Director
- Underwriting Director
Donna is the Underwriting Director/Client Service Director in the Senior Living Risk Partners division of Arthur J. Gallagher Risk Management Services in Birmingham, AL.
Donna has been with Arthur J. Gallagher Risk Management Services since 1987 and received her Property & Casualty license in 1995.
Donna is responsible for managing the underwriting department of our Long Term Care liability program, working with outside markets for placement of other lines of coverage and works directly with clients to provide customer service for any of their insurance needs.
Job Titles:
- Director of Claims / Litigation
Erin joined Gallagher in October 2013. She is the Director of Claims/Litigation for the Healthcare Practice Group. Erin graduated from the University of Florida with a B.S.B.A. in Finance and a Minor in Entrepreneurship. She went on to graduate from Wake Forest University School of Law. Erin is licensed to practice law in Alabama.
During her time at Gallagher, Erin has held various roles throughout the Claims Department. She works with our insureds to investigate claims, ascertain the extent of liability, and determine best course of resolution with outside counsel. As Director of Claims, Erin manages personnel and claim files, as well as informs insureds of industry specific changes and best practices.
Ethelene Clemmons, CISR, CPIA, is an Underwriter/Client Service Manager in the Health Care Division of Gallagher Risk Management Services. Ethelene began her career with Gallagher in March of 2017 and is responsible for the day-to-day account management of an assigned group of accounts. Her duties include being responsible for marketing of new and referral business, insurance placement and the daily customer service needs of her clients.
Ethelene has over 21 years of combined commercial lines experience working in both the state of Tennessee and Alabama. She competed her INS 21, 22 and 23, AL Property & Casualty License in 2008, CISR designation in 2010, and CPIA designation in 2014. Ethelene plans to continue to further her education to advance her knowledge of the insurance industry in order to better serve the needs of her clients.
As an insured of Associated Long Term Care Insurance Company I have been impressed with the quality of the risk management and insurance products and services that I have received. Their team of insurance, risk management, and claims professionals has a significant amount of long term care industry knowledge, provide effective and practical solutions, and let you know that you are purchasing more than an insurance policy…. You are purchasing professional services.
Job Titles:
- Area Vice President - Executive Director, National Senior Living Practice
Gerry's primary focus is in designing and managing insurance and risk management programs for the Senior Care Industry, as well as additional segments of the Health Care Industry. Gerry graduated with a Bachelor's degree from Samford University and also received an MBA degree from Rockhurst University in Kansas City with a double concentration in Healthcare Management and Finance.
Gerry has spent his career partnering with healthcare organizations to tailor comprehensive and cost effective insurance programs for the specific exposures of each client's operations. Gerry also has extensive experience developing and benchmarking risk control programs to reduce organizations professional liability, workers compensation and regulatory exposures.
Hannah is a Client Service Associate in the Senior Living Division of Arthur J. Gallagher Risk Management Services. Hannah handles the marketing, insurance placement and other customer service needs of her clients..
Jane C. Feagin, BSN, RN, LNCC, ALA, FL-AL, RMC, CDP - Loss Control Specialist for the Senior Living Risk Partners Division of Gallagher Risk Management Services. She received her Degree in Nursing from Jefferson State Community College in Birmingham and her BSN from Auburn University-Montgomery.
Jane has worked in healthcare for more than 30 years, where the Senior Living Industry has been Jane's primary focus for the past 25 years. She has held various positions including Director of Healthcare- Assisted Living, Director of Marketing for Home Health & Hospice and Long Term Acute Care Hospitals, as well as Resident Assessment Nurse- SCALF, Specialty Pharmacy/Infusion Liaison and a direct care provider.
Jane also holds a Category II Assisted Living Administrator's License for the state of Alabama and an Assisted Living Administrator License for the state of Florida. She is a Risk Manager Certified, a Legal Nurse Consultant Certified and a Certified Dementia Practitioner. Jane has also completed the Nursing Home Infection Control Prevention (NIPP) training program with RB Health Partners©.
Job Titles:
- Financial Director of Captive Programs
Jason is a graduate of Auburn University with a BS degree in Finance. Prior to joining Gallager Risk Management Services, Jason worked in the insurance industry for over 12 years.
Job Titles:
- Client Service Manager
- Client Services Manager II
Jerika is a Client Service Manager in the Health Care Division of Arthur J. Gallagher Risk Management Services. Jerika handles the marketing, insurance placement and other customer service needs of her Clients.
Jerika graduated from Stillman College in May of 2015 with a Bachelors of Psychology. Upon graduation Jerika returned home to Birmingham, AL in 2017 and joined the insurance industry in 2017 and continued her career as an underwriter.
Jessica Cheek is a Client Service Manager in the Senior Living Risk Partners Division of Arthur J. Gallagher Risk Management Services. She began her career in the insurance industry in 2007, and has worked for several large insurance brokerage companies in the Birmingham area. Jessica handles the isurance placement and other customer service needs of her clients.
Jessica graduated from Auburn University with a Bachelors of Mass Comunications degree. She obtained her Certified Insurance Service Reperesentative (CISR) designation in 2016 and is currently working towards her Certified Insurance Counselor (CIC) designation.
Job Titles:
- CISR / Underwriter / Client Service Manager
Karen Romeo, CISR, is an Underwriter/ Client Service Manager in the Senior Living Risk Partners division of Arthur J Gallagher Risk Management Services, mainly working with Assisted Living Facilities. She has worked for Arthur J Gallagher since 2006 and handles the marketing, insurance placement and other customer service needs of her clients. She is also an Alabama Licensed Property and Casualty Insurance Agent.
Prior to joining Arthur J Gallagher, Karen worked as a Reinsurance Analyst/Accountant with another local insurance firm for more than twenty years in their Reinsurance Division. She is currently working towards gaining her CIC designation.
Job Titles:
- Dental Division Marketing Manager
Job Titles:
- CISR, CIC / Underwriter / Client Service Manager
Lauren is an Underwriter/Client Service Managerin the Health Care Division of Arthur J Gallagher Risk Management Services. Lauren handles the marketing, insurance placement and other customer service needs of her clients.
Lauren graduated from the University of Mississippi with a Bachelors of Business Administration degree in Marketing. She joined the insurance industry in 2007 in Jackson, Mississippi as a Marketing Account Executive. Lauren moved to Birmingham, Alabama in 2011 and continued her career in Marketing for nearly six years before joining Arthur J. Gallagher in 2017. She obtained the Certified Insurance Service Representative (CISR) designation in 2009 and the Certified Insurance Counselor (CIC) designation in 2015.
Lauren has served on the board of the Insurance Women of Jackson, the board of the Independent Insurance Agents of Mississippi, and she served as President of the Central Mississippi Insurance Agents Association.
Job Titles:
- Dental Division Account Representative
Job Titles:
- Area Senior Vice President for the Senior Living Risk Partners Division of Arthur J.
Martha Acker - Area Senior Vice President for the Senior Living Risk Partners division of Arthur J. Gallagher Risk Management Services. Martha completed the Insurance Studies Program at Calhoun Community College in 1983. Martha attended the Paralegal Studies program at the University of Alabama at Birmingham. In 1988 received the Certified Insurance Counselor designation. In 1997 received Certified HealthCare Safety Professional designation through Faulkner Community College and the Board of Certified Healthcare Safety Management. Received Certified Risk Manager designation in 1999 through Certified Risk Managers International, an organization affiliated with The National Alliance for Insurance Education & Research.
Martha successfully completed the Health Care Risk Management Certificate Program through the American Society for Healthcare Risk Management (ASHRM), a program of the American Hospital Association and Temple University.
Martha and her staff have provided insurance, risk management, and claims services for the Senior Living industry for decades. Martha is a licensed property and casualty insurance agent in approximately thirty-five states, a surplus lines insurance broker and manages a Captive Insurance Company for Long Term Care Facilities. Martha was named a 2017 Power Broker by Risk & Insurance Magazine.
Matt is a Litigation Specialist in the Health Care Division of Gallagher Risk Management Services. He is experienced in negotiating conditional payment claims with Medicare and projecting Medicare Set-aside needs for a wide range of cases. He also reviewed and negotiated contracts for research and clinical trials with industry sponsors on behalf of the University of Alabama at Birmingham. Matt received his B.A. Degree from Birmingham- Southern College, an M.A. in English from UAB and a J.D. from Cumberland School of Law.
Michelle Skaggs, RHIA, CRM, RMC, CDP - Loss Control Program Manager - Birmingham for the Senior Living Risk Partners division of Gallagher Risk Management Services. In 1982, Michelle started her career in Risk Management, Quality Assurance and Health Information Management in the Long Term Care and Acute Care health settings. She provides Risk Management and Loss Control direction for a staff of experienced Risk Management/Loss Control Consultants for Senior Living Industry in various states. Michelle holds a Bachelors of Science Degree in Health Information Management from the University of Alabama in Birmingham.
In 1998, she completed training as a Healthcare Safety Professional, Masters Level. In 2001, she received her certification as a Certified Quality and Risk Management Specialist and in 2009; she received her designation as a Certified Risk Manager from the National Alliance for Insurance Education and Research and in 2017, she received her certification as a Certified Dementia Practitioner from the National Council of Certified Dementia Practitioners. Michelle is a member of the Alabama and American Health Information Management Associations and The Alabama Society of Healthcare Risk Management.
Michelle has been employed with the Senior Living Risk Partners division of Arthur J. Gallagher Risk Management Services since 1993.
Job Titles:
- Broker
- Client Executive - Senior Living Practice
- Specialist in Gallagher 's National Senior Living Practice
Morgan is a broker specialist in Gallagher's National Senior Living Practice. Morgan believes in putting the client first and assisting with their insurance program through a consultative risk management approach. Morgan brings a high-level work ethic to best optimize the client's risk portfolio.
Originally from Birmingham, Alabama, Morgan attended the University of Alabama where she graduated with a Bachelor's Degree in Public Relations and Sales. Morgan was a participant in the 2022 Gallagher Summer Internship in the Birmingham office and joined the Gallagher team full-time in August of 2023. In her spare time, Morgan enjoys traveling and spending time with family.
Job Titles:
- ALTC Director
- Founding Partner of Compton Jones Dresher LLP
Paul is a founding partner of Compton Jones Dresher LLP, a commercial real estate and financial services boutique law firm, based in Birmingham, Alabama. From 2018 to 2020 Paul served as General Counsel of the United States Department of Housing and Urban Development, Washington, D.C. He was chief legal advisor to Secretary Ben Carson and managed a staff of more than 600 professional staff across the United States. He also served as Vice Chairman of the Mortgage Review Board of the Federal Housing Administration and Designated Agency Ethics Official for HUD.
Prior to service at HUD, he was a lawyer and partner for 29 years at Bradley Arant Boult Cummings LLP, where he served on its managing board and as Finance Chairman. He practices primarily in the areas of financial institution regulation, multifamily affordable housing finance and tax credit transactions.
Paul received his Juris Doctor degree from the University of Virginia School of Law, and his undergraduate degree from the University of Alabama and studied at the London School of Economics and Political Science. He is a Harry S. Truman Scholar. He is a member of the Alabama and Georgia bars.
Job Titles:
- Member of the ALTC Board of Directors
- ALTC President / LTC Provider University
Richeryl Hill is a Claims Advocate with the Senior Living Practice Group. She joined Arthur J. Gallagher in June 2023. Richeryl graduated from Faulkner University with a B.S. degree in Business. Prior to joining Gallagher she managed multiple roles at State Farm ranging from personal lines insurance to subrogation to claims. Richeryl brings a wealth of knowledge and expertise to this role.
In her free time, Richeryl enjoys traveling and spending quality time with family.
Ryean is a Litigation Manager in the Healthcare Practice Group. Ryean graduated from the University of West Florida with a Bachelor of Arts in Pre-Law. She continued her education and obtained a Juris Doctor from Florida Coastal School of Law. Ryean is licensed to practice law in Alabama and Florida.
SalLee S. Sasser-Williams is Director of Operations for Sasser Enterprises, Inc. Sasser Enterprises, Inc. is a family-owned health care managing company based in Andalusia. Sasser Enterprises, Inc. manages Savannah Terrace Assisted Living and Andalusia Manor Health Care & Rehab in Andalusia and Southland Nursing Home located in Marion, Alabama. She is a Licensed Nursing Home Administrator since 2004, a Licensed Assisted Living Administrator since 2008, a Certified Risk Manager since 2005, and a Certified Nursing Assistant since 1995. SalLee is currently the Administrator at Savannah Terrace Assisted Living.
SalLee is currently serving as the Past Chair of the Alabama Nursing Home Association Board of Directors. SalLee previously served the Alabama Nursing Home Association Board for over 15 years as Region 8 Director as well as Secretary. She is a member of the Task Force for the National Administrator Board of Examiners as well as a member of the RCAL Examination subcommittee.
Simone brings over 20 years of experience in the insurance industry to the Health Care Division of Gallagher Risk Management Services. She has served in various roles with State Farm Insurance and Cincinnati Insurance Company, as well as being a small business owner and producer of Insurance and Financial Services in the State of Alabama. She has managed claims personnel and files across the states of Alabama, Louisiana, and the entire United States following catastrophes. She specialized in litigation files and large losses. She graduated from the University of Louisiana at Lafayette in 1990 and has obtained the AIC and AIM designations . She is currently obtaining her CPCU designation. She has secured Series 6, Series 63, Alabama Life/Health and Property/Casualty insurance licenses and is a Notary Public for the state of Alabama.
Tammy is a past member of the Board of Examiners for Assisted Living Administrators and is a member of the Education Committee for the Alabama Assisted Living Association. She graduated from Wallace State Community College in Hanceville from the Licensed Practical Nursing Program and holds a Category II Assisted Living Administrators License.
Tara is a Claims Advocate with the Senior Living Practice Group. She joined Arthur J. Gallagher in March 2019 as a Commercial Claims Service Representative serving the Northeast and Mid-Atlantic Regions. Tara obtained her Bachelor's degree from the University of Maryland, College Park and began her career as a recruiter with a search firm specializing in the adhesives and coatings industry. Prior to joining Arthur J. Gallagher, Tara served as the Assistant for Administration and Finance for a church in Northeastern Pennsylvania. She has volunteered for numerous schools and organizations including serving as the Director of Volunteers for the non-profit Marley's Mission and as a member of the Advisory Board for Penn State Scranton.