NORTHSHORE INTERNATIONAL INSURANCE SERVICES - Key Persons
I have over 20 years of expertise delivering business outcomes in customer experience (CX) to organisations across multiple industries. With a background in business consulting, data and technology, I work with clients to address strategic gaps and adjust their processes, systems, and organisational structures to create exceptional experiences. I was previously Head of Strategic Business Consulting EMEA at leading CX and contact centre software company, Genesys and Senior Director of CX Transformation Services at Oracle. I have partnered and collaborated with a diverse range of Fortune 500 organisations, utilising omni-channel customer experience, advanced analytics, contact centre and customer relationship management (CRM) technologies to foster top-line revenue growth and enhance operational efficiencies.
Job Titles:
- Head of Digital Experiences
Job Titles:
- Senior Consultant
- Senior Consultant / Asset & Wealth Management
I have worked in financial services for over ten years, primarily as a paraplanner at wealth management and financial adviser firms. During this time, I gained the diploma for financial advisers from The London Institute of Banking and Finance. I most recently worked at a global advisory firm, where I worked with consultants/advisers to produce client recommendation reports, annual reviews, and was also involved in IFA selection projects. Prior to joining Davies, I worked at a boutique consultancy that focuses on technology in the financial advice market. In addition to consulting work, I managed their adviser software market assessment report.
I'm a qualified accountant with over 15 years of experience in finance and finance-related roles, specialising in commercial modelling and reporting design across multiple industries. I have been responsible for the design and creation of codified reporting for multi-national businesses, as well as modelling global restructuring and outsourcing propositions for c-suite board submissions. I'm an experienced project lead who enjoys translating complex theories into easy to understand communications.
Job Titles:
- Senior Consultant
- Senior Consultant / Banking & Markets
Throughout my career, I have gained experience in business and technology change management for capital markets and financial services. I have worked with sell side clients on a variety of projects across front-to-back change, trade migration, regulatory change and legal entity optimisation. I believe in implementing high quality project delivery with tangible benefits to meet the client's bottom line and strategic initiatives. I have an MEng in Chemical Engineering from Imperial College and MSc in Management from CASS Business School.
Job Titles:
- Director
- Director / Banking & Markets
I am an authentic and people focused change manager, with over 16 years' experience and a sustained record of successfully delivered projects, across the financial services sector. I have worked on various significant projects within the regulatory world and had the opportunity to get involved in a wide range of activities: from process re-engineering, business requirements definition, project planning and management, test planning and execution and business implementation. I am a `can do` professional with a team focussed ethos and an eye for the bigger picture, providing solutions for the end user, whilst keeping business goals in mind.
Job Titles:
- Consultant
- Consultant / Banking & Markets
With over three years of experience in data warehouse projects, I am a skilled IT professional with a passion for helping financial institutions extract maximum value from their data. I thrive in fast-paced environments where high-quality work and delivering on-time solutions are critical. My expertise includes enhancing and maintaining ETL workflows, managing data quality, and resolving a wide range of data issues, ensuring that businesses can continue to operate smoothly and efficiently. I am a dedicated team player, with exceptional communication skills, who is committed to delivering the highest quality results.
Job Titles:
- Consultant
- Consultant / Banking & Markets
I'm a lawyer, specialising in corporate law, born and raised in Argentina. I joined Davies in June 2022 as a banking and markets consultant. I have over three years of experience in corporate law, compliance, and financial operations. Having worked in the banking industry has facilitated me with the ability to drive efficiency through improving processes and reporting.
I am a senior consultant with over five years of experience in the role. Specialising in customer experience, I have had the pleasure of working with a variety of customers across many industries. With a background in Telecommunications and Retail alongside a naturally inquisitive nature; I am able to utilise consulting skills to develop deep understanding and insight to identify improvement opportunities. I have delivered a multitude of projects including (but not limited to) operational review and target operating model design, consumer behaviour and benchmarking research, change management and CX sourcing.
Job Titles:
- Principal Consultant
- Principal Consultant / Banking & Markets
I hold 12 years of experience in investment banking and have been part of various banks. I have worked in different domains including fund accounting, middle office, sale support, trade support, and regulatory reporting. I learned to lead teams of operations in different banking functions. Regulatory reporting has been my focused area of interest, and I am a creative individual.
Job Titles:
- Talent Acquisition Specialist
Job Titles:
- CEO - Davies UK & Ireland, and CEO - Legal Solutions
Job Titles:
- Senior People Coordinator
Job Titles:
- Senior VP - Human Resources
Job Titles:
- CEO
- Group Chief Executive Officer
Job Titles:
- CEO - Claims Solutions North America
Job Titles:
- CIO - Davies North America
Job Titles:
- Growth and Innovation Consultant
Job Titles:
- Talent Acquisition Specialist
Job Titles:
- Director of Marketing & Communications
Job Titles:
- Chief Commercial Officer - Legal Solutions
Job Titles:
- Director of Talent Acquisition
Jeff Chang - Chief Legal Officer
Job Titles:
- Senior People Coordinator
Job Titles:
- Client Experience Consultant
Job Titles:
- SVP - Growth and Account Management
Job Titles:
- Head of Client Experience
Job Titles:
- Chief Operating Officer - Complex
Job Titles:
- Digital Experiences Consultant
Job Titles:
- CEO - Davies North America
Matt Parkinson - CEO, Chief Commercial Officer
Job Titles:
- Chief Commercial Officer
- Managing Partner
Job Titles:
- Client Experience Consultant
Job Titles:
- Senior People Coordinator
Job Titles:
- Vice President - Client Management
Job Titles:
- Campaign Marketing & Internal Communications Manager
Job Titles:
- AWM Senior Practice Administrator
Job Titles:
- Campaign Marketing & Internal Communications Manager
Job Titles:
- Corporate Compliance Director - Davies North America
Job Titles:
- Partner
- Global Relationship Manager
Job Titles:
- CFO - Davies North America
Job Titles:
- CEO - Claims Solutions, Ireland
Job Titles:
- CEO - Insurance and Risk Management
Job Titles:
- Chief Transformation Officer - Davies North America
Job Titles:
- Talent Acquisition Specialist
Job Titles:
- Head of Talent Acquisition
Job Titles:
- Chief Operating Officer - Claims Management
Job Titles:
- Talent Acquisition Specialist
Tanvi Amin - Chief Legal Officer
Job Titles:
- CEO - Field Services North America