ONESOURCE CONSULTING

The OneSource team's sole focus is efficient and effective customer experiences. We have a track record of providing clients innovative approaches to measure and improve customer satisfaction while reducing cost per transaction... We understand the challenges of running a contact center. The complexities involved in service delivery span people, process, and technology. However, customer experience groups (Care, HR, Tech Support, Recruiting & Help Desk) are often not provided the appropriate strategic resources required to operate in world-class fashion... Having served successfully as executives in both human capital and contact center technology industries, our passion and vision to bring the two together resulted in the creation of OneSource. Today, with many success stories to share from contact centers of all sizes and types (domestic and international), the OneSource team pushes forward our vision by empowering contact center operations with talent and innovation.

Primary location: Centerville United States