PEARL ADVISORY GROUP (PAG)

Pearl Advisory Group (PAG) is a contact centre consulting firm specializing in operational assessments, process optimization, and reengineering. PAG also provides training and seminars in Contact Centre Operations (eg. Work Force Management), Benchmarking, and Contact Centre Best Practices... Pearl Advisory Group (PAG), established in 1997, is a Canadian firm specializing in "Customer Care" and "Contact Centre" consulting and training. Since inception PAG has been serving clients in Canada, U.S.A and Europe in both monopoly and competitive environments... Our Approach explains our philosophy of customer care and how we apply this philosophy to contact centres.

Also known as: Pearl Advisory Group

Primary location: Toronto Canada