PTCB - Key Persons
Job Titles:
- Executive Director of the National Association of Boards
Al Carter is Executive Director of the National Association of Boards of Pharmacy® (NABP®) and Secretary of the Association's Executive Committee. In addition to serving on PTCB's Board of Governors, he is Chair of PTCB's Certification Council.
Job Titles:
- Chief Executive Officer
- Chief Executive Officer of the National Community Pharmacists Association
- Pharmacist in Oklahoma
B. Douglas Hoey is the Chief Executive Officer of the National Community Pharmacists Association. The National Community Pharmacists Association represents the owners of nearly 19,400 pharmacy small businesses. These pharmacies are important to local economies providing jobs for more than 215,000 people in their communities and consumers consistently rank them as the top rated pharmacies in the country.
Hoey is a licensed pharmacist in Oklahoma, Virginia, and Texas and practiced in a variety of community pharmacy settings including his own family's pharmacy before coming to NCPA. Hoey was NCPA's first chief operating officer and in 2011 was named CEO. He is widely quoted by media as an industry expert on community pharmacy practice issues including drug supply and prescription drug pricing. Hoey also developed and taught pharmacology courses at George Washington University and Marymount universities. He is president of the World Pharmacy Council, co-chairman of the Surescripts Board of Directors, chairman of the NCPA Innovation Center, and vice-chair for the CPESN® USA Board of Managers. Hoey served on the Pharmacy Quality Alliance board for six years and was chairman of the Mirixa board for eight years. His pharmacy degree is from the University of Oklahoma College of Pharmacy and his MBA is from the Oklahoma City University graduate school of business.
Job Titles:
- Honorary Doctor of Science
Job Titles:
- Manager of Credentialing Operations
Job Titles:
- Finance & Administration Associate
Job Titles:
- Community Pharmacist / President / CEO, the Compounding Center
Job Titles:
- Chairman
- Executive Vice President
- Chairman / Executive Vice President, Illinois Council of Health - System Pharmacists
- Executive Vice President of the Illinois Council of Health - System Pharmacists
Chris Crank is the Executive Vice President of the Illinois Council of Health-System Pharmacists (ICHP), the Illinois affiliate of the American Society of Health-System Pharmacists. Prior to joining ICHP in August 2020, Crank held roles in clinical practice and leadership within the Rush University System for Health.
He received his Doctor of Pharmacy degree at the University of Iowa and a master's degree in Health-System Management from Rush University. He completed an Internal Medicine residency with the St. Louis College of Pharmacy and is a Board Certified Pharmacotherapy Specialist.
Throughout his career, Crank has worked to balance his efforts on clinical practice, pharmacy
administration and operations, research, organizational involvement, and education. He has published more than 20 peer-reviewed articles in medical literature, received Preceptor of the Year awards from Purdue University and Midwestern University, and is a past recipient of the ICHP President's Award.
In addition to serving on the PTCB Board of Governors, he serves on the Board of the Path to Recovery Foundation.
Cinia Hernandez is the PTCB Controller and assists the CFO with the management of the company's financial operations. Her career spans more than 30 years of varied experience in private companies, non-profit organizations, government agencies, and financial institutions.
Before joining the organization, Cinia served as the Finance Manager at Levine School of Music for 6 years in Washington, DC. Prior to that, she worked as Finance Manager for wine import and interstate moving companies.
Following college, she joined the Commission on Audit in the Philippines as one of the examiners, and after a couple of years she was employed as a bank auditor in one of the government-owned banks.
Cinia holds a bachelor's degree with a major in accounting from one of the world's largest Catholic universities, University of Santo Tomas, and earned her CPA license in Manila.
Job Titles:
- Health - System Pharmacist / Executive Director of Pharmacy Services and System Integration, Broward Health
Deborah Barnes serves as CFO at PTCB. She is responsible for PTCB's financial functions including accounting, audit, treasury, and corporate finance. She also oversees all human resources activities. Her career spans more than 25 years and included varied experience in government and nonprofit leadership roles.
Before joining PTCB in April 2015, she was CFO at the American Counseling Association, Director of Financial Reporting at the Association for Justice, CFO at the Society of Nuclear Medicine, Controller at the Pharmaceutical Research and Manufacturers, and Controller of the US Conference of Mayors. She specializes in accounting information systems and financial reporting.
She holds a BS in Business Administration from Miami University in Oxford, OH and an MS in Accounting from George Mason University in Fairfax, VA. She has been a CPA for more than 25 years. She enjoys travel, art, photography, and her volunteer role on the Old Dominion University Chapter Advisory Board for Kappa Delta.
Job Titles:
- Sterile Compounding Pharmacist / Soleo Health
Job Titles:
- Health and Operations Specialist
Job Titles:
- Certification Products Manager
Job Titles:
- at - Large Pharmacist / Manager, Pharmacy Experiential, Intern, and Residency Programs, Albertsons Companies
Job Titles:
- Senior Director
- As Senior Director of Marketing and Communications
- Senior Director of Marketing and Communications
As Senior Director of Marketing and Communications, Jill Spivey was with PTCB when the organization offered one credential; now PTCB offers more than ten. She is proud to have guided the work that connects pharmacy technicians, educators, employers, regulators and others to PTCB's expanded suite of credentials. In her tenure she also directed the organization's rebrand and new website.
Jill's expertise spans marketing, communications, and business development. In her previous role as Manager of Partnership Development at PTCB, she developed and maintained partnership programs with employers and educators of pharmacy technicians. Before joining PTCB in November 2011, Jill worked as an Account Executive at Zipcar and previously served as Regional Marketing Director for Gensler, a global architecture and design firm, where she was involved with garnering work with a broad range of clients, from Fortune 500 companies to small boutique companies.
Jill's first love is theater. Whether on stage in a show or developing content about the most recent PTCB update, she believes the most important factor to consider is the audience. PTCB is fortunate to have such a passionate, knowledgeable and dedicated audience in the pharmacy community.
Job Titles:
- Public Member / Lawrenceville, NJ
Khunteang Pa serves as Chief Operating Officer at PTCB, where she is responsible for certification operations, information technology, and customer service functions including customer-facing operations, enterprise software, and technical infrastructure. Her career of more than 18 years has included a range of experience in operational leadership and credentialing management.
Job Titles:
- Chief Assessment & Credentialing Officer
As PTCB's Chief Assessment & Credentialing Officer, Levi Boren is responsible for all aspects of the development and maintenance of PTCB's credentialing programs. He is the primary staff liaison to the PTCB Certification Council, which is responsible for establishing program policy and providing oversight of program administration.
Levi has worked on the development of high-stakes exam programs in the fields of health and fitness certification, secondary teacher certification, and protective services. He holds a PhD in industrial/organizational psychology from the University at Albany, SUNY.
Levi lives in Colorado Springs with his family of four and a small herd of bicycles.
Job Titles:
- Director of Information Technology
Lionel Luis serves as the Director of Information Technology, providing strategic vision and technology oriented solutions to accomplish the mission of PTCB.
After spending over a decade at the intersection of the information technology and nonprofit space, Lionel leverages his experience in both of these areas to cultivate a dynamic work-style. Before joining PTCB, he served as the Director of Technology Operations at Polaris, a global nonprofit working on the issue of human trafficking.
His core responsibilities include directing the Information Technology team, supporting the infrastructure behind PTCB's web services, and overseeing cyber-security and the collaboration between PTCB's tech partners to keep PTCB on the cutting edge of technology.
Lionel, a Certified Information Systems Security Professional (CISSP), holds a BS in computer information technology from the University of Maryland Global Campus.
Job Titles:
- Chief Professional Officer
Liza Chapman serves as PTCB's Chief Professional Officer where she is responsible for developing partnerships with the pharmacy community, including educators, employers, state and national pharmacy associations, and state boards of pharmacy to advance pharmacy technician roles and responsibilities, and medication safety.
Prior to her position at PTCB, Liza was the pharmacy clinical sales manager for the Kroger Co. Atlanta division where she coordinated and managed all patient care services. She has held various volunteer leadership positions including Past President of the Georgia Pharmacy Association (GPhA) and currently serves as chairperson of the Georgia Pharmacy Foundation Board of Directors, a member the Pharmacy Compounding Foundation Board of Directors, and is a member of several national professional organizations; APhA, ASHP, and NCPA.
Liza received her Doctor of Pharmacy degree from Mercer University College of Pharmacy. After graduation, she completed a community-based pharmacy residency program in conjunction with Mercer and The Kroger Co.
Job Titles:
- Chief Executive Officer
- Treasurer
- Chief Executive Officer of the Michigan Pharmacists Association
- Management Executive
- Treasurer / CEO, Michigan Pharmacists Association
Mark Glasper is the Chief Executive Officer of the Michigan Pharmacists Association (MPA). In his role, he leads a team of nearly 20 pharmacists and association management professionals as they serve MPA's more than 2,000 members representing all pharmacy practice settings in Michigan.
Glasper is an experienced association management executive, previously serving as Executive Director/CEO of the Kentucky Pharmacists Association (KPhA). At KPhA, Glasper spearheaded the successful implementation of a new strategic plan, association management system, and website. He led the association's lobbying efforts, making successful inroads to pharmacy benefit manager reform. Prior to KPhA, Glasper served as executive director of the Ohio Society of Association Executives and the Opticians Association of Ohio.
Glasper graduated from The Ohio State University with a BA in Journalism - Public Relations. He serves on the nominating and planning committees of the National Alliance of State Pharmacy Associations and the board of directors for the Alliance for Patient Medication Safety.
Job Titles:
- Chief Executive
- Chief Executive Officer
- Executive Vice President
Michael D. Hogue is the 15th Executive Vice President and Chief Executive Officer of the American Pharmacists Association (APhA).
Hogue is a native of southern Illinois where he got his start in pharmacy at Humma's Drugs in Metropolis as a pharmacy technician. He is a graduate of Samford University with his BS in Pharmacy and PharmD degrees. He completed a one-year executive residency in association management with APhA and the National Council for State Pharmacy Association Executives (NCSPAE; now NASPA).
Hogue has more than 25 years of experience in community practice as both a pharmacy owner and a staff pharmacist, as well as an ambulatory care provider in family and preventive medicine. He is an accomplished academician, having served on the faculty at Samford University and Loma Linda University. Prior to becoming CEO of APhA in 2023, Hogue was the Dean of Pharmacy at Loma Linda University with faculty appointments in both the schools of pharmacy and medicine. In addition, he was the Director of Interprofessional Education and Practice and was responsible for launching a comprehensive pharmacotherapy clinic in collaboration with Loma Linda University Health's Faculty Medical Group practice.
Hogue served on the original staff development team for APhA's Pharmacy-Based Immunization Delivery national certificate program for pharmacists and pharmacy technicians, which has now trained over 500,000 pharmacy professionals in the United States. His work in collaboration with state pharmacy associations over many years has resulted in all 50 states authorizing pharmacists to administer vaccines. Hogue was the first pharmacist appointed by CDC to serve on its COVID-19 vaccine workgroup in April 2020, and he served as APhA's liaison representative to ACIP from 2020 through 2023. He also served on the Adult RSV Vaccine Workgroup for ACIP.
He is married to pharmacist Heather Hogue, PharmD, a faculty member in physician assistant studies at California Baptist University. Michael and Heather are parents to two adult daughters who are both in the health care industry.
Job Titles:
- Manager, Pharmacy Technician and Client Education, CEImpact
Job Titles:
- Chief Executive Officer
- Vice Chair
- Vice Chair / CEO, American Society of Health - System Pharmacists
Paul W. Abramowitz is the Chief Executive Officer of the American Society of...
Job Titles:
- Senior Director of Professional Affairs
Ryan Burke is the Senior Director of Professional Affairs at PTCB, where he serves as a liaison to state and national pharmacy associations, state boards of pharmacy, and pharmacy technician organizations. He closely follows state legislative and regulatory changes that may impact pharmacy technician practice and monitors trends related to pharmacy technician education, training, and certification requirements.
Before joining PTCB in August 2018, Ryan worked at the American Pharmacists Association in practice and professional affairs and governance roles. He also has experience working as a PTCB CPhT at Walgreens.
Ryan earned his PharmD degree from the University of Louisiana at Monroe College of Pharmacy and completed a post-graduate executive residency program in Association Management and Leadership with the APhA Foundation.
Job Titles:
- Test Development Specialist
Job Titles:
- Health - System CPhT / Project Manager III, Pharmacy Quality Improvement, Centene Pharmacy Services
Job Titles:
- Director of Test Development
Tina Chang is the Director of Test Development at PTCB. She manages our content developers' day-to-day tasks, including item writing, exam building and review, item bank maintenance, exam practice products, and candidate comments. She oversees PTCB's exam cycle to ensure PTCB applies best practices and stays in compliance with industry standards.
Prior to joining PTCB in 2016, Tina gained her experience working at prominent organizations such as HumRRO and Prometric where she served clients from various industries to meet their assessment needs, including pre-employment testing, state licensure exams, education, and professional certifications.
Tina earned her MS in industrial/organizational psychology from California State University, San Bernardino, and a BA in psychology from University of California, Riverside. She recently became ICE-CCP certified with the Institute for Credentialing Excellence, which allows credentialing professionals to demonstrate their knowledge, skills and abilities in governance, program operations, and assessment development and validation.
Job Titles:
- CEO
- Executive Director
- Secretary
William Schimmel is the Executive Director and CEO of PTCB. In this role, he builds upon PTCB's strong foundation and leads the organization to advance patient care through the credentialing of pharmacy technicians and by recognizing the essential work done by the more than 280,000 active PTCB-Certified Pharmacy Technicians (CPhTs) nationwide who support the mission every day.
Under Schimmel's leadership, PTCB has launched more than 10 new credentials, including the Advanced Certified Pharmacy Technician (CPhT-Adv) which now includes more than 1,000 pharmacy technicians. He is particularly proud of the high retention rate ( 80%) of PTCB CPhTs who maintain their certifications, further strengthening PTCB's mission. Schimmel's impact extends to the internal team as well; in 2020, PTCB received awards for employee engagement (most employee recognition and highest happiness scores) from the TINYpulse® platform. He has also led the staff in expanding our Diversity Equity and Inclusion (DEI) efforts by activating three internal task forces to review our policies and procedures, ensure that they align with our mission and honor our core values, and implement them throughout the organization. In 2022, Schimmel was named a distinguished recipient of the Stephen Crawford Workforce Development and Innovation Medal as part of the American National Standards Institute's Leadership and Service Awards.
Before assuming the role of Executive Director and CEO, Schimmel amassed more than 15 years of leadership experience building and maintaining certification programs. He was PTCB Associate Executive Director (AED) for 7 years and served as Interim Executive Director for a time. In these roles, he renewed PTCB's National Commission for Certifying Agencies (NCCA) accreditation twice, insourced exam development functions, enhanced customer experience for PTCB CPhTs, and launched a multi-phased research effort to examine PTCB Certification outcomes.
Prior to joining PTCB, he was Vice President of Development and Evaluation for the American Board for Certification of Teacher Excellence where he engineered the development of 12 computer-based assessments. He was a Manager in the Telecommunications, Media, and Entertainment sector at Accenture for 5 years. Schimmel earned a BS in computer science from Loyola University in Baltimore.
Job Titles:
- Director
- Director of Psychometrics
Xiaohui (Dawn) Zhao is the Director of Psychometrics at PTCB.
Dawn has extensive experience in the measurement and certification industry and in-depth expertise in accreditation, measurement, and certification. She is an ISO/IEC 17024 assessor and has worked with many certification programs throughout the nation. She is currently a member of the National Commission for Certifying Agencies (NCCA) Accreditation Service Council.
Dawn has published research papers in peer-reviewed journals on psychometric research, test development, and accreditation. She has presented on measurement and credentialing topics at numerous professional conferences.
Dawn holds a PhD in Education Measurement & Statistics from the University of Iowa.
Job Titles:
- Certified Pharmacy Technician
- Certified Pharmacy Technician ( CPhT ) since 2008, Serves
Zachary Green, a PTCB Certified Pharmacy Technician (CPhT) since 2008, serves as the Associate Director of Professional Affairs at PTCB. In this role, he manages accounts for PTCB's pharmacy technician educator and employer programs and assists with various activities surrounding PTCB's stakeholder relationships.
Prior to joining PTCB in 2013, Zachary worked in the field as a pharmacy technician at Mount Carmel West Hospital in Columbus, OH.
He earned his BA in public affairs, with research distinction and a minor in public health, at Ohio State University.