RESOLUTION CENTER

Resolution Center is a digital platform that helps brands reconnect with their customers when they have not been able to resolve a claim through their customer service channels. Resolution Center complements internal customer service channels with an impartial dispute resolution process that helps resolve claims by reaching agreements through Direct Solution (negotiation assisted by algorithms) and Online Mediation, improving the customer experience and reducing conflict... Your customer creates a request, we bring them closer to a solution and you take their experience to the next level, taking care of their trust in your brand.