RMT - Key Persons
Job Titles:
- ChemAlert Application Support
As part of our ChemAlert application support team, Darren's role is to establish access, deploy upgrades, respond to and resolve technical issues a client may experience.
After two years in RMT's Scientific team, and following his passion for IT undertaking a new field of study in his own time, Darren moved to the technical support team to work on the technical layers of our ChemAlert SaaS.
His scientific background has shaped his work approach, and he brings a mix of analytical and teamwork skills to ensure clients make the most of ChemAlert's functionality.
As part of our application support team, Glenn's role is to establish access, deploy upgrades, respond to and resolve technical issues a client may experience.
Glenn joined the team several years ago, and brought with him extensive client service experience and a desire to undertake more hands-on technical challenges.
With a focus on client outcomes Glenn continues to expand his depth of knowledge on our ChemAlert and FirstPriority products to ensure clients make the best use of our software solutions.
Job Titles:
- Senior Business Analyst / Senior Solutions Consultant
Role
Senior Business Analyst / Senior Solutions Consultant
John undertakes several key roles at RMT, including business analysis, account management and new product development.
With extensive experience in project management, product and technical business analysis, John works with clients to configure RMT's products to suit their needs.
He also designs enhancement across RMT's products, troubleshoots complex issues and is part of the team working on new RMT products.
Job Titles:
- an SDS Co - Ordinator
- Senior Solutions Consultant / Key Account Manager - Defence
Role
Senior Solutions Consultant / Key Account Manager - Defence
Based in Canberra, Lauren is responsible for using her strong working knowledge of RMT's First Priority solution to support Defence in their use of the product. This includes delivering workshops and training, working with both the internal team and Defence around new functionality within First Priority, and providing guidance on best practice.
Lauren first joined RMT as an SDS co-ordinator, and having successfully helped implement First Priority over a range of industries, has progressed her career to be Senior Solutions Consultant and RMT's account lead with the Department of Defence.
Lauren's RMT experience is complemented by her knowledge of Fatigue Management, Explosive Ordnance and Fuels and Aviation Safety Management.
Lynsey has worked across a number of roles at RMT, including as a scientific advisor, ChemAlert trainer and key account manager, giving her a strong understanding of the ChemAlert product, internal and external stakeholders.
As a Product Owner, Lynsey liaises between the developers, application support, client services and sales. Her role is to drive collaboration and prioritise the roadmap for developing of new ChemAlert features to meet and exceed the needs of clients.
Job Titles:
- ChemAlert Trainer / Chemical Auditor
- ChemAlert Trainer and Auditor
As a ChemAlert trainer and auditor, Paul has deep knowledge of chemical management and is a highly experienced trainer.
He works with clients to help them identify chemicals and access the safety information in ChemAlert, and how to apply those safety measures in their operations.
Paul runs a large number of interactive and online training sessions for RMT. This includes bespoke courses to meet individual client needs, and public training sessions covering the latest work and health legislative requirements across different regions.
Job Titles:
- Team Lead Technical Support
Twinkle is our lead Support Engineer with more than 15 years' experience supporting both ChemAlert and First Priority. He has in-depth knowledge of both functional and technical components across our product range.
Twinkle brings boundless energy to the team, overseeing and mentoring the in-house technical support team, and working with clients to provide access and onboarding to RMT products, deploy upgrades and resolve any technical issues a client may experience.