SYSTEMS & METHODS - Key Persons
Leveraging over 20 years of experience in product development, Archie drives the evolution of SMI's product and data research practices to propel the mission of intelligent commerce forward. She possesses a wealth of knowledge and expertise in General Management and Product & Technology Leadership across various sectors, including payments, search advertising, ad marketplaces, and online job search engines.
Bart draws from his rich background in architecture, engineering, and project management to lead innovative technical solution design across all SMI properties.
Job Titles:
- Chief Information Officer
Ben drives innovative information solutions for governmental agencies by leading the technical direction for each operation's system and hardware environments.
Job Titles:
- VP, Child Support Services
Bilinda's 30-year career in state and judiciary district child support, along with her commitment to operational clarity and excellence, drive success in our Child Support Services Division.
Bill embodies SMI's "Extra Mile" culture to ensure that operations align with our mission, vision, and values, while directing our growth as a nationally recognized leader in the delivery of solutions to governmental agencies.
Bo Stone - Chief Strategy Officer
Bo directs SMI's short- and long-term strategic growth across all business units, with a focus on product line expansion, relationship management, and value-driven marketing.
Bobby directs smiONE™ Card operations and strategy, with a focus on providing best-in-class customer service, delivering innovative cardholder products and features, and implementing fraud prevention technology.
With more than 25 years of experience working directly with state agencies, Charles manages seamless implementations and transitions to ensure the success and health of our partners' customized programs.
Jennifer's passion for serving families and their children drives her leadership of our Governmental Services Division.
Joe's dynamic leadership is motivated by a simple commitment to hard, honest work and a genuine passion for nurturing human services relationships that make a real difference.
Karen connects all members of the SMI Family to foster a customer-centric organization, including new solution facilitation, talent acquisition and retention, and human resources management.
Lisa blends 30+ years of child support and human services expertise with a highly collaborative spirit to strengthen SMI's partnerships and drive strategic growth.
Lou combines unmatched industry experience and deep subject matter expertise with strong hands-on management to deliver operational excellence that nurtures long-term agency partnerships.
Robin ensures the strength and stability of our organization today, while overseeing the development and implementation of strategies to achieve financial growth tomorrow.
Job Titles:
- VP, Information Technology Services
Stephen oversees technology initiatives for our organization and works closely with partners to implement secure, effective IT solutions for every implementation, transition, and project.
Tanguler combines 30+ years in public service and a proven track record of child support leadership and policy development at state, local, and federal levels to make positive impacts for families through SMI's government partnerships. She oversees SMI's operations by applying her vision of Engagement through people, process, and performance to drive operational excellence.
Taylor leads improvement initiatives within SMI's operational business units and oversees reporting, data analytics, financial analysis, and forecasting.