STARTEL - Key Persons
Job Titles:
- Director of Software Development
Alan joined Professional Teledata (PTD) in 1997, following the merger of Tele-Data Systems and Professional Inbound, and served as Vice President of the company until the merger with Startel in September 2015. As the Director of Software Development for PTD, Alan draws upon his 40+ years of software engineering experience and 33 years of contact center and business management experience to oversee all current and future product development of the PTD product line.
Job Titles:
- Director of Strategic Initiatives
Ben is a recent addition to the Startel Corporation and is responsible for Strategic initiatives. He will lead the teams through successfully completing the multiple initiatives Startel will undertake. Ben has been in the contact center industry for over 35 years, serving in various capacities with different organizations, both from a client and vendor side.
Brian became Chairman when he acquired Startel Corporation in October 2011. Brian is responsible for providing the leadership and vision for the future. Brian, along with the senior management team, is responsible for executing that strategy.
Prior to acquiring the company, Brian was a long time Startel customer and user of its leading edge software technology. Brian is a serial entrepreneur who owns and operates over two dozen businesses which employ almost 500 professionals across the United States that serve clients in 81 countries around the world.
Brian is both a US Army and Law Enforcement Veteran and is involved in many civic, philanthropic and industry organizations. He is also actively engaged in politics and believes in giving back to his community.
Job Titles:
- Director of Special Operations
Jim co-founded Professional Teledata (PTD) in 1993 and served as Vice President of the company until the merger with Startel in September 2015. As the Director of Special Operations for PTD, Jim draws upon his 30+ years of computer and software development experience and 23 years of contact center experience to oversee all operations and technical services for Professional Teledata.
Job Titles:
- a Senior Systems Engineer and Support Manager
- Senior Director of Operations & Technical Services
Margaret joined Startel as a Senior Systems Engineer and Support Manager in 1998 and has served as Senior Director of Operations and Technical Services since 2005. She oversees all operations, including staffing, inventory, and scheduling, building and testing of new systems as well as repair and testing of legacy systems. Margaret is also responsible for technical services, including staffing, project planning, implementation and training. In addition, she acts as a liaison to research and development and quality assurance.
Job Titles:
- General Manager - Alston Tascom
Richard joined Alston Tascom in 1996 as a Junior Programmer. He quickly rose up the ranks and just 4 years later he was promoted to Senior System Developer. In 2003 Richard saw another promotion to Customer Service Manager for Tascom products. In 2007 Richard became Project Manager for Tascom Hosted System Development. In 2015 Richard became the General Manager at Alston Tascom.
Job Titles:
- Director of Engineering, Research & Development
Richard joined Startel in 2007 as a Software Engineer. He was promoted to Senior Software Engineer in 2008 and then to Manager of New Product Development in 2009. In 2019, he became the Director of Engineering, Research and Development. In this role, he oversees the Engineering Department and all software development for Startel.
Vince Vitale is the marketing director for Startel, a leading provider of best-in-class contact center solutions. He has over fifteen years of marketing experience in education, urgent care, and the call center industries. Before his years in marketing Vince worked in...