TERRY AYERS

Terry provided second day support as part of a 3-month staff augmentation. His duties were to maintain ICM administration scripts, enhance call flow scripts, phone management, train agents, train the reporting staff , monitor and maintain the health of the core system... Terry maintained and enhanced an existing CTI OS agent application. Responsibilities included bug fixes from original development, adding functionalities including integration with 3rd party applications, testing and deployment... Over 15 years experience in information technology, including 10 years of computer programming experience along with 5 years of experience with Cisco Unified Communications. Terry's primary focus currently is with Cisco Unified Contact Center solutions, including strategy, design and architecture of contact routing, self-service, computer telephony integration (CTI) applications, and reporting. Terry has proven success with driving, designing and developing applications to enhance the..

Also known as: Terry