THOMAS SWAFFORD

Responsible for Network, Server, Desktop, PBX support for the Southeast region of 26 locations, 71 servers and approx 1200 users. Management and administration of Enterprise Windows 2003 Active Directory infrastructure with over 30,000 objects. Daily phone and on-site support of end users covering any IT related issue including: application issues, hardware problems, operating system issues, network connectivity over Cisco switches and routers, Cisco VoIP and Lucent/Avaya phone system, etc. Provide IT related support for Production Lines and warehouse operations covering Unix connectivity, bar code scanners and label printer functionality. Application support includes: Office XP/2003, Windows 2000/XP/2003, Kronos, Clarify, HP Openview Service Desk, CSG, Siebel, Sharepoint, SMS 2003, Rumba, McAfee, iPass, Cisco VPN, Mappoint, Exchange 2003, Cisco Wireless, Client Firewalls, Enterprise PKI and Client Digital Certificates, Oracle Client, etc... Responsible for administration and..

Primary location: Windsor United States