VATIC OUTSOURCING - Key Persons
Job Titles:
- Support and Resolution Specialist
Aaron is a part of the Helpdesk Team and arrived with 3 years of customer service and general troubleshooting experience. A love for problem solving as well as a thirst for knowledge and growth is what originally led him to Vatic. Aaron hopes to master numerous responsibilities to eventually move up to higher positions in the company.
Job Titles:
- Client Implementation Project Manager
Alex brings over six years in business and customer service experience along with a wealth of perspective to the Vatic Team. Alex provides remarkable service and support related to data and project needs to ensure that our clients have an accurate and efficient interaction during all implementations.
Job Titles:
- Manager - Administration and Human Resources
Allie serves as Vatic's Administration and Human Resources Coordinator by providing the Vatic team with the same white-glove treatment that we give our clients. She oversees Vatic's recruiting and hiring processes and assists with employee on-boarding and off-boarding. In addition to assisting with human resources and administrative duties, Allie is also responsible for client invoicing and acts as accounts receivable by processing incoming payments and responding to client inquiries related to statements, invoices, and past dues.
Job Titles:
- Support and Resolution Specialist
Allie comes to Vatic with a demonstrated history of working in management consulting, wireless, production support, and customer experience. Her creativity, effective communication, and people skills bring added value to Vatic and match the company culture curated here at Vatic.
Job Titles:
- Partner
- Manager - Client Account Services
With her deep experience in the telecom industry, and technical know-how, Andrea Martin is the representative liaison for special-interest accounts. She also maintains and allocates customer-billing processes.
Job Titles:
- Managed Services Specialist
Angela comes to Vatic with over 15 years of experience in the Telecom Expense Management Industry. She is an extremely detail-oriented professional with comprehensive telecom, invoice processing, and account management skills. She excels at researching and effectively facilitating cost reporting, invoicing, and building the client relationship. Her background includes Budget and Account Management for multiple Fortune 500 and TEM companies. Her overall experience and knowledge in the industry gives her an advantage and helps deliver an excellent customer service.
Job Titles:
- Support and Resolution Specialist
Anthony is currently studying at Chattahoochee Tech for Business Management and specializing in Human Resources. He is taking what he has learned in management over the last ten years and applying it to his role as a Support and Resolution Specialist. Anthony hopes to master every aspect of Vatic and eventually move to higher positions within the company.
Job Titles:
- Support and Resolution Specialist
Ariel comes to vatic with 8 years of customer service experience. She has a strong work ethic and love for problem solving making her well suited for the job. She is eager to learn more about the telecom industry and continue to grow with Vatic.
Job Titles:
- Training Manager & Team Lead - Help Desk Support and Resolution
While studying Business Management at Kennesaw State University and pursuing CAPM certification, Brandon provides support to the Telecom and Mobility Management Services teams. He uses his rising knowledge of Project Management to assist in the execution of projects for both departments. Upon graduation, Brandon hopes to expand his responsibilities at Vatic.
Job Titles:
- Support and Resolution Specialist
With years of customer experience and a background in programming, Ashton is ready to tackle any issue a customer or client may have. He dedicates himself to making sure that every customer or client he helps experiences the most attentive and engaged customer service they have ever received. Nothing makes work more enjoyable for him than solving difficult and challenging problems.
Job Titles:
- Client Account Administrator
Barry is a graduate of Georgia State University and brings over four years of customer service experience to Vatic. Barry's goal is to perform any task given with utmost diligence with excellent customer service and to strategize new and inventive ways to ensure accuracy and maximum satisfaction for clients. He looks forward to improving and sharpening his interpersonal and strategic skills with Vatic.
Job Titles:
- Client Account Apprentice
Job Titles:
- Mobility Management Specialist
While studying Business Management at Kennesaw State University and pursuing CAPM certification, Brandon provides support to the Telecom and Mobility Management Services teams. He uses his rising knowledge of Project Management to assist in the execution of projects for both departments. Upon graduation, Brandon hopes to expand his responsibilities at Vatic.
Job Titles:
- Team Lead - Help Desk Support and Resolution Specialist
Job Titles:
- Client Account Specialist
Brittany is a part of the Telecom Expense Management Services team and is currently pursuing an MBA at Georgia State University. She is passionate about finding opportunities to better support her clients and colleagues in any aspect she can. Being a keen listener, Brittany is able to create customized plans that fit a client's specific needs.
Job Titles:
- Client Account Manager II
With his vast telecom background Bryant provides support for data and wireless issues with promptness and efficiency. He also is a liaison with vendors and clients, to ensure the right equipment and services are received and are functional.
Job Titles:
- Client Provisioning Specialist
Carolyn has long been a professional in the telecommunications industry having worked over eight years as a Circuit Provisioner before joining Vatic. Now part of the Client Account Management team, she troubleshoots through research and resolution with the ability to multi-task on simultaneous projects, priding herself on work ethic and excellent follow through skills.
Job Titles:
- Partner
- Company 's President and CIO
- COO / CAO
Celia Fisher collaborates with the company's President and CIO to develop corporate and operational strategies that build positive and lasting relationships with Vatic's clients, and she facilitates these efforts across the Operations and Customer Service divisions. Celia oversees customer care, as well as quality assurance and account development activities. She also collaborates with the management team to develop and implement plans for the strategies, systems, processes, and personnel that are integral to maintaining lasting client relationships.
Job Titles:
- Managed Services Specialist
Cheryl brings over 20 years of customer service experience to the Vatic TEM team. She is dedicated to building long-term Client relationships by exceeding expectations and providing added value through cost reduction and billing issue resolution. Cheryl's goal is to consistently and accurately over-deliver.
Job Titles:
- Director - Telecom Management Services
Chris is a graduate of The University of Georgia and with 10+ years at Vatic, Chris understands what "The Vatic Way" truly means Client Support that exceeds any standard in the market, coupled with a knack and know-how to achieve a Positive Return On Investment for any client we work with. Chris is responsible for leading a team of focused and motivated consultants that are responsible for the client relationship and managing all of the client's telecom expenses in excess of $40M annually. Chris leads the way onboarding new clients to both Vatic and our Telecom Expense Management platform.
Job Titles:
- Team Lead - Mobility Management Specialist
Christian comes to Vatic with three years' experience in the telecom industry. His in-depth knowledge of wireless communications qualifies him as an expert in locating potential savings and helping clients achieve maximum efficiency relative their wireless spend. As someone who puts professionalism and integrity first, he is a valuable member of the vatic team.
Charged with helping Vatic clients manage overall telecom workload, expense management and processes, Christine Paine Ragland works to reduce the time and expenses spent managing telecom vendors. She provides pricing options and recommendations to fill client needs for new services and recommends vendor options that help solve business-critical telecom needs for Vatic's clients.
With two decades of experience in the telecom industry, Chuck Wheeler introduces Vatic Outsourcing as a potential solution provider and long-term partner. He develops targeted proposals based on unique client requirements and forges longstanding relationships with clients with ongoing focused support and keeping them abreast of new opportunities for their business communications needs.
Job Titles:
- Support and Resolution Specialist
With over 6 years of customer service experience, Clay is more than ready for the job at hand. Clay caters his assistance specifically for the client and provides them with Vatic's signature white-glove treatment. Clay is never dissuaded by a challenge and views them as a learning experience on how to better serve our clientele.
Job Titles:
- Support and Resolution Specialist
Colin is a current student at Kennesaw State University who brings 4 years of customer service experience and 2 years of technical background making him a perfect fit for assisting clients. He brings a high level of customer service and critical thinking to assist in finding the issues and resolving those issues for clients.
Job Titles:
- Manager - Client Provisioning
With a decade of experience in telecom, Corina's expertise lies in migration projects and provisioning. She assists in large-scale projects to ensure effective and timely completion. Corina brings a unique ability to advance clients through every aspect of their telecom needs.
Job Titles:
- General Manager and Employee Development Lead
Dan acts as an extension of his clients' IT and finance departments, freeing them up to focus on strategic objectives. By collaborating with internal Telecom Expense Management, Mobile Device Management, and Help Desk teams, he streamlines communications and ensures that clients are getting the most value out of their partnership with Vatic. He leverages relationships with carrier partners and internal resources to reduce or eliminate costs, recommend strategies, and plan and execute projects.
Job Titles:
- Client Account Administrator
With years of customer service experience, Daniel has learned the importance of placing a client's needs at the top of his priorities. Challenges are never turned away by Daniel as he seeks to continuously improve and increase his knowledge of the telecommunications industry. While Daniel may be new to this industry, he has found a home at Vatic and has quickly settled into his role and is excited to learn and grow with Vatic.
Job Titles:
- Manager - Client Account Services
In May 2017, Deborah arrived at Vatic Outsourcing in a relocation from San Francisco. Deborah has brought over 16 years of experience in implementation and maintenance/support of all retail telecommunication/systems/application areas. She now focuses on using past experiences to assist her clients with project implementation, determining cost savings, providing new/undiscovered opportunities, and improving ROIs (returns on investments). She partners with her teammates, gains interdepartmental cooperation and builds relationships with a vast list of carriers to accomplish these objectives.
As President of Vatic Outsourcing, Doug Sammak heads up executive account sales and support services. He is responsible for all aspects of administration and finance for the company, leads the company's strategic initiatives, and is the executive in charge of escalation for all of Vatic's clients.
Job Titles:
- Client Provisioning Specialist
Elena is a recent graduate from Kennesaw State University. With over five years of customer service experience, she is passionate about serving clients and providing outstanding service and ideal solutions. She is excited about broadening her knowledge of the telecom industry, continuously improving her skills, and being a part of the Vatic Outsourcing team.
Currently studying Applied Computer Science at Kennesaw State University, Gabrielle brings over 4 year's experience in customer service to Vatic to support internal needs and help develop assistive tools. She also assists in spearheading marketing initiatives and business development.
Job Titles:
- Mobility Solutions Administrator
With years of training and experience Griffin is able thrive in the fast-paced work environment of Vatic-Outsourcing, assisting with provisioning multiple hardware types and supporting multiple different use-cases across several clients. His speed and accuracy when setting up these devices and his attentiveness to ensuring everything is up to date leaves any customer walking away satisfied with his work.
Job Titles:
- Support and Resolution Specialist
Jacob has a Bachelor of Science from Kennesaw State University. He joined the Vatic team with over three years of experience in customer service. Jacob is dedicated to giving all clients the type of customer service they need to fit their needs. He is outgoing, hardworking, and always looking for ways to improve and learn.
Job Titles:
- Manager - Business Intelligence Operations / Marketing
James has been with Vatic since 2011 and currently manages both the Optimization and Business Intelligence units, as well as operations for the Telecom Expense Management (TEM) team. His teams utilize data and analytics to improve efficiency, reduce spending, and enhance overall customer experience.
Job Titles:
- Partner
- EVP of Client Success
John comes to Vatic with more than 15 years of operations and service delivery management experience. Using a proactive approach to service delivery, John helps develop strategies to increase long term value for both our customers and Vatic. His focus on customer relationship management, analytics, and process improvement helps to ensure our customer's are achieving their desired outcomes. John leads the Telecom Managed Services team driving client interaction, deliverable management, and strategy review.
Job Titles:
- Manager - Mobility Solutions
With years of experience in customer service, Jordan takes the time to provide excellent service to clients. His goal is to provide attention to detail and a personal touch to improve the client's experience.
Job Titles:
- Client Provisioning Specialist
Justice joined the Vatic team in 2021 after graduating with a Business Administration degree from Albany State University. Coming in with over 3 years of experience in customer service, he is now a client provisioning specialist where he provides all clients with prompt results and feedback to every request.
Keegan brings over 4 years of telecom experience with the Vatic Team. He originally started Vatic as an intern in the Help Desk and worked his way to his current Full-Time Client Account Manager role. His exceptional customer service and a diligent work ethic allows him to build sustaining relationships with his clients.
Job Titles:
- Team Lead - Sr. Client Account Manager
With a Professional Sales degree in Business Administration, Kellie brings her customer service knowledge and experience to the account management team. She leverages both carrier relationships and Vatic's internal resources to reduce or eliminate client expenses. She also plans and executes projects to complete more effective telecom strategies based on the recommendations she provides to the client.
Maceo brings over four years of customer service to Vatic. He is both knowledgeable and passionate about technology and uses his technical acumen to serve the client best. Maceo is known for being highly diligent in executing his support tasks and always strives to satisfy the client.
Job Titles:
- Client Account Administrator
Madeline is currently an undergrad student at Kennesaw State University and brings over four years of customer service experience to Vatic. Madeline's goal is to perform any given task diligently with excellent customer service to ensure accuracy and maximum satisfaction for clients and her team. She looks forward to continue expanding her telecom skills and knowledge with Vatic.
Job Titles:
- Client Provisioning Specialist
Madison is currently an undergraduate student at Kennesaw State University and brings over 7 years of customer service to Vatic. Madison is dedicated to going above and beyond for clients and her team members. Madison brings a high level of critical thinking and problem solving which makes her equipped to handle any situation that is brought her way. Madison's goal is to continue to learn every day and expand her knowledge of telecom. Madison is dedicated to organization and establishing a strong rapport with every client.
Job Titles:
- Support and Resolution Specialist
Currently studying at Kennesaw State University, Mark takes care of client needs in an organized and efficient manner. He works through each task with precision, leaving no detail untouched. Mark looks forward to further developing his skills and expanding his responsibilities with Vatic.
Job Titles:
- Team Lead - Managed Services Specialist
Mazi is a part of the Telecom Expense Management Services team while pursuing an MBA at Georgia State University - J. Mack Robinson College of Business. He is a catalyst; Mazi is driven by passion and fueled by his ambition, making him an invaluable asset to his team and his clients. Goal-Oriented and Career-Focused, he is determined to take action and make an impact.
Job Titles:
- Managed Services Specialist I
Soon to be graduating from Kennesaw State University, Monica is majoring in Business Management. She brings five years of customer service experience to the Managed Services team, which helps in providing an excellent experience for clients. She helps support her team by completing tasks in a detailed and timely manner.
Job Titles:
- Support and Resolution Specialist
Job Titles:
- Support and Resolution Specialist
Paige has almost 10 years of customer service experience that has prepared her for her responsibilities at Vatic. She prides herself on meeting her client's individual needs by communicating effectively & in a timely manner. Her goal is to provide a positive, productive experience.
Job Titles:
- Mobility Solutions Specialist
With years of experience in customer service and a background working with modern technologies, Patrick is a perfect fit for the Support and Resolutions team. With knowledge and expertise, Patrick meets his clients' needs and strives to satisfy every detail of their request along the way.
Job Titles:
- Team Lead - HelpDesk Support and Resolution
As a Senior Team Lead, Paul oversees the day to evening operations with the Vatic Helpdesk. With over a year of experience in IT and 10+ years in customer service, Paul understands how to troubleshoot and work with clients to provide support with any issue that arises. Paul also works closely with our various client points of contact on special projects to help them suit their telecom needs.
Job Titles:
- Partner
- Manager - Mobility Solutions
With over five years of customer service under his belt and an excellent technical ability, Paul Kay arms Vatic with the technical aptitude and the charisma to execute the best solutions to any mobility issue a customer will have, all with a smile on his face. His reassurance of "everything will be okay"(and a skillset to back it up) makes him a valuable asset and an excellent example of how Vatic does business.
Job Titles:
- Business Intelligence Analyst
- Business Intelligence Support Analyst
Ramah serves as a Business Intelligence Analyst on the BI team, in which she analyzes data to ensure the clients receive accurate and presentable information. She also provides and analyzes data internally for the Vatic team.
Job Titles:
- Managed Services Specialist
Rick brings more than 25 years of business accumen to the Vatic Telecom Expense Management team. His background includes Telecom Budget and Manufacturing management for Fortune 50 Companies, as well as hands-on experience implementing a full TEM platform for budgeting, invoice processing and cost allocations. Rick's overall technology and telecom knowledge allow him to understand his clients' requirements in a unique and holistic manner, ensuring delivery of an excellent Client experience.
Job Titles:
- Client Account Manager / Provisioning Manager
Robert has 10 years of experience in Telecom Service Delivery for Data and Voice services, 5 ½ years of Telecom Expense Management experience for Data and Voice services and over 25 years of Customer Service experience supporting Telecommunications and Hospitality/Food/Beverage industries. He enjoys supporting clients in helping them reach their overall goals and milestones.
Roger's broad range of computing skills allow him to efficiently diagnose system faults and ensure that Vatic's applications and IT systems are working properly for customers, as well as employees.
Job Titles:
- Partner
- Assistant Manager - HelpDesk Support and Resolution
Rufus draws experience from a variety of industries which allow him to meet deadlines while providing high-level customer service. Always up for a challenge, Rufus' tenacious approach to solving problems consistently results in positive client interactions.
Job Titles:
- Managed Services Specialist
Ryan has extensive experience working telecom audits alongside all levels of staff within an organization. He works closely with IT & Finance departments of his clients to reach a clear understanding of the overall structure & cost of their current IT solution. This enables him to analyze, identify & develop a strategy for increased efficiency to improve upon & streamline the existing structure while reducing overall spend, thus recognizing significant savings of time & resources for his clients.
Job Titles:
- Managed Services & Business Intelligence Support Analyst
Shana comes to Vatic with 10+ years of customer service experience to the Managed Services team. She also is a part of the Business Intelligence team where she helps analyze data for the Mobility Management team to ensure the Clients receive accurate and presentable information.
Job Titles:
- Managed Services Specialist
Shannon brings over 20 years of telecom experience to Vatic. With a background in customer service, toll free, implementation onboarding, and data analysis, she knows how to build long-term client relationships by understanding expectations to support their business needs. Shannon's proven track record of managing client's telecom invoices and dispute savings, as well as her passion to be successful makes for a gratifying client experience. New Paragraph
Job Titles:
- Partner
- CIO / CMO / CPO
- Founding Partner, and Member of the Executive Team
As a founding partner, and member of the executive team at Vatic Outsourcing, Shawn Purcell initiated and continues to manage strategic relationships in telecom expense management (TEM) and mobile device management (MDM). He heads up the day-to-day management of Vatic Outsourcing's business objectives, including technical infrastructure and strategic training of sales and support staff. Shawn also oversees Vatic's enhanced services group, which delivers TEM and MDM services to clients and the Help Desk team. In addition to his executive-oversight responsibilities, Shawn continues to spend half of his time in a customer-facing role.
Shayne brings over three years of customer support to the Vatic team. He understands the uniqueness of every client and adds professionalism to every interaction. Shayne consistently assists his clients with enthusiasm and works hard to find quick resolutions to their problems.
Job Titles:
- Assistant Manager - IT Services
While studying Business Management at Kennesaw State University and pursuing CAPM certification, Brandon provides support to the Telecom and Mobility Management Services teams. He uses his rising knowledge of Project Management to assist in the execution of projects for both departments. Upon graduation, Brandon hopes to expand his responsibilities at Vatic.
With years of experience in customer service and communications, Taylor utilizes her skills to provide support overseeing Vatic's internal operations while assisting with human resources and administrative duties. She is responsible for client invoicing and acts as accounts receivable by processing incoming payments and responding to client inquiries related to statements, invoices, and past dues.
Job Titles:
- Mobility Management Specialist
Taylor has 5 years of customer service experience and 3 years of management experience which makes me a perfect fit for the job. He is able to provide customers with a welcoming, personal touch that makes them feel their needs are our top priority. He is an extremely organized person, and brings this trait to his work life as well. Taylor makes sure no detail goes unnoticed.
Job Titles:
- Assistant Manager - Mobility Management Solutions
As a Mobility Management Specialist II role for Vatic, Teddy is immersed in the mobility infrastructure of all his clients. This means he provides high level support in a number of areas regarding the mobility space. Leveraging both knowledge of various carriers and internal Vatic services, he is able to provide clients with the support they require. Some of the regular duties for Teddy include plan optimization, vendor/carrier management, and wireless account management.
Job Titles:
- Director - HelpDesk Support and Resolution
With years of customer service experience, Thomas goes above and beyond to provide any assistance needed to complete any task that comes his way. His goal is for his transactions to go as smooth as possible as well as making the customer comfortable that their issues are being taken care of with peace in mind.
Job Titles:
- Team Lead - HelpDesk Support and Resolution
Job Titles:
- Client Account Administrator
Soon to be graduating from Kennesaw State University with a degree in International Business, Zakiya brings over five years of customer service/executive assistant experience to the table. Setting a goal to consistently deliver meticulous support for her team and clients, she performs diligently to provide our clients with accurate and efficient solutions.