WORKFORCE DEVELOPMENT GROUP

Workforce Development Group, Inc. (WDG) is a customer service and employee development training, coaching, and consulting organization. Our mission is to make the world a better place for customers and employees!... Our experience has shown that building a stronger customer service capability and mindset is not accomplished by simply providing telephone or counter skills to a handful of frontline employees. Across the board, colleagues and co-workers must be viewed as "internal" customers who require the same urgency, respect, and consideration as "external" customers... We're sharing some of our favorite articles from the past few weeks in the world of customer service. Happy reading!

Also known as: Workforce Development Group, Inc