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IT management consultants are responsible for a portion of project or organizational management, process and systems analysis and implementation of project and group deliverables. Senior-level consultants are responsible for the overall project or organizational management including strategy, planning, deliverables and schedule (Business Consulting, Hot Spots, ComputerWorld magazine, page 80, November 15, 1999)... Because of the extremely competitive environment in business, management has evolved to focus on customer retention. Customer requirements and satisfaction with products and services provided by IT companies drive the pursuit of quality through continuous improvement of processes... aImprove constantly and forever the processes to improve quality and productivity and thus reducing costs