LEGACY CONNECTION

The Legacy Connection (TLC) is an award-winning, full-service telecommunication company partnering with clients to seamlessly integrate business solutions 24 hours a day, 7 days a week. We design communication strategies to meet every client's need while enhancing customer experiences with live, personal attention rather than automated voicemail, as well as offering professional receptionist services at a fraction of the cost of in-house staff. Although our list of services is extensive our motto is always the same: "The Legacy Connection, Answering every caller with TLC…since 1955"... Established in 2018, the NAEO Superior Agent Service Award program is a ‘mystery caller' program that offers NAEO members the opportunity to have their call center agents evaluated by an independent panel of judges. The mystery callers will conduct a test call based on the client profile information members provide when registering to participate in the program. The information in the client profile..