HILWIG

Customer service technologies (CS) UX for customer service associates that enable best in class customer experiences for the world's largest online retailer... Capstone project for MS HCI degree at ISU. An iterative approach was taken with the existing IDEO Method Cards and an updated (or refreshed) revision through application of UCD principles was designed. Developed (internally) for iPhone and Android... Jay Hilwig works in product, interaction, and user experience design.