KOOLTOOLZ.COM™

• Evaluate the impact of agent numbers on your service level & abandoned calls. • Improve the productivity of your staff through better scheduling... • Provide detailed performance analysis through the day, based on your service level goals. • Eliminate periods of agent overload. • Improve overall call center capacity... • Improve customer satisfaction through reduced ASA and more consistent performance. • Reduce the number of abandoned calls from your customers.

Also known as: kooltoolz

Primary location: Cobargo Australia