KNOWLEDGELOOP

KnowledgeLoop can help you create a "two way" line of communication between customers and company, grow your market, unite your team, and maximize your customer service success... KnowledgeLoop delivers results by closely monitoring interactions between employees, customers, and partners through all contact channels such as CRM, ERP, Web, Email, IVR, etc., and leveraging proprietary behavioral modeling algorithms to identify knowledge-gaps and build networks of reputable experts. These expert-networks are critical for quickly and correctly resolving customer problems, efficiently building complete and accurate knowledgebase, and driving self-evolving culture of transparency, excellence and accountability... KnowledgeLoop expands the idea of the "expert" to include any customer, partner, or company employee who opt-in to help, further speeding the time to get a great answer, lowering the cost of customer service, and drawing customers and partners closer to the company as they want to..

Also known as: Knowledgeloop, Inc.

Primary location: Newark United States