LUXMOORE

I'm a seasoned user experience executive who has spent more than 20 years managing and scaling design teams that transform a deep understanding of customer needs into high-value products... As the VP of UX Design for Customer Experience at Audible, I have built and led product design teams responsible for launching Audible Plus, Audible Captions, and a vision and roadmap for the new Audible Library and Player. At the same time, I implemented new processes and operations that set the organization up for scalable, agile, cross-functional design work in the future... I believe in designing for the exact right set of features-no more and no less-and I believe you need intense customer knowledge to achieve that. By synthesizing user research and data, and transforming complexity into actionable strategies, I enable my teams to confidently innovate and build in a competitive landscape while still earning our customers' continued loyalty.