PHILIPS

Business Turnaround: As the COO/CTO in Residence for McKinsey & Company, led the stabilization and turnaround of a telecommunications service start-up within a 12-month period by revamping the company's managed network services, provisioning, service and attendance, usage monitoring, and billing... Performance Improvement: Achieved the highest levels of IT operations performance and stability in the history of Philips and increased customer/user satisfaction from a NPS score of under 5.8 to a score of 9. Also improved the performance of the Philips IT Project Portfolio by over 70%, ensuring all projects delivered on scope, on time, and under targeted costs... Joseph is a dynamic professional noted for developing, influencing, and implementing innovative strategies and leading large-scale business turnaround situations across a range of organizations from global multinationals to start-up ventures. He is recognized for his powerful ability to improve performance, reduce costs, and..