PROBLEMBASICS.COM

A facilitator doesn't necessarily provide evidence, Causes or solutions during an investigation, but they are responsible for coordinating the information and managing the investigation process. If the facilitator knows any pertinent information, they can certainly provide it, but a facilitator may not have been involved with the problem prior to the start of the investigation... The facilitator is responsible for overseeing the collection and organization of all the information associated with the incident. The goal of the facilitator is to help make the investigation go as smoothly as possible. The facilitator should attempt to make the method used transparent during the investigation and keep things as clear and as simple as possible for all parties involved... The ultimate goal of a root cause analysis the facilitation of actions that prevent a failure from reoccurring.