CHRISTIAN PANTLE

Started as a level one tech and over time was promoted to head manager of the Metro and Biltmore locations. I later negotiated a deal for part ownership. At ECI I was in charge of overseeing production and manufacturing of servers and PCs that were sold to both wholesale and retail customers nationwide. I also was in charge of creating standards and procedures that were implemented company-wide. This included software images, PC assembly standards and procedures, training guidelines, mentoring and training, and day to day management of both retail locations. I pioneered our IT service program for in-house and onsite customers resulting is far greater margins than hardware sales. I set all of the ECI standards for advanced technical support and exceptional customer service.