ROBAJOHNSON

I am focused on delivering world class customer support in the use and application of software products. I achieve success by understanding my client's needs and providing solutions that enable them to reach their goals. My approach to each customer interaction is to craft a support experience that exceeds their expectations... My background includes working with customers at all levels of technical proficiency. I am an excellent communicator with the skill to match the conversation to each user's ability. I have worked in the fast-paced environment of call centers, managing and prioritizing multiple on-demand interactions. Additionally, I have experience in the field, engaging with clients on-site to customize and deploy software solutions. Regardless of the situation, my focus is always on providing the right solution quickly and effectively.