RUBEN SUN

My practice cuts across research, strategy, and UX design - with an emphasis on discovery (problem and solution framing). I approach complexity with a systems-thinking mindset, human-centered empathy and rich contextual understanding... Ground up redesign of audio streaming app - encompassing the content library, play controls, user history and favorites - with the aims of driving greater subscriber loyalty and listener engagement... Research, Product Discovery, and Design / Service Experiences and Digital Products