STRATAGEM SECURITY - Key Persons
Job Titles:
- Owner
- Partner
- Installation
I have been involved in the security industry for over thirty years, with the past fourteen here at Stratagem. A lot has changed, but what has always been the same for me is a focus on providing the most current technology with an emphasis on quality. Equally as important is making sure the customer has an outstanding experience overall.
I have always believed in trying to lead by example and always do what you expect from your team first. There isn't an aspect of our business that I haven't had a hand in. There are many positions I've held throughout the years, from holding the ladder as a helper, becoming an installation technician, a service technician, and eventually starting my own company and managing the responsibilities that it entails. I feel that these positions have given me an understanding and empathy for each and every role in our business. I am involved in the day-to-day operation of each department, but I am very fortunate to work with an extremely capable team. They allow me the freedom to do what I enjoy most, working with existing customers on new and ongoing projects, and engaging new opportunities.
Technology is providing new and exciting products every day for us to offer our clients. I truly enjoy what we, as a company, are able to bring to the table. Nothing means more to me than when someone feels secure enough to put the safety and security of their home or business in our company's more than capable hands. I'm sure I can speak for the entire team when I say, this is not just a business, it's our passion. If you become one of our customers or join our organization, you become a part of our family. I am proud of the role I play in being a part of the Stratagem team.
Job Titles:
- Management Team Member Project Management and Finance
I am responsible for Project Management and the day-to-day Administration and Accounting at Stratagem Security. With more than 17 years in the Electronic Security Industry I have extensive hands-on Project Management, Administration and Accounting experience. My educational background consists of Business Management and Accounting. My focus is on nurturing our entire team so that they can gain the skills they need to advance and provide excellent customer service to our customers.
Job Titles:
- Management Team Member / Sales
I have been involved in many aspects of operations at Stratagem Security and continually keep a focus on customer relations and inner office values. My experience prior to Stratagem Security was in the Central Station side of Security as a Quality Assurance Manager. My current position allows me to work closely with Service, Support, Sales, and Administration. I also handle a portion of Sales, consisting primarily of Municipalities and School Districts. I truly enjoy my relationships with our customers and being part of such a special team of people here at Stratagem Security.
As the Accounts Receivable Representative, I have the opportunity to speak with a significant number of the customers we serve. I have an extensive background in customer service and do my best to make sure every customer knows we care. It gives me a chance to get to know them on a more personal level which I enjoy, and the opportunity to make sure they feel they made the right decision to be a part of the Stratagem family. Especially with the recent challenges of the pandemic, it's been very satisfying to help the customers we serve, be able to maintain the protection of their families, homes and businesses through these times.
Job Titles:
- Installation / Project Management:
Job Titles:
- Service Manager: Team Member since 2006
I am the Service Manager for Stratagem Security and have been in the industry for 44 years, the last 17+ with Stratagem Security. My duties include coordinating service, dispatching our technicians, and making sure that the right equipment is available to serve you. Our team meets on a weekly basis to discuss how to improve the way we do things. During this meeting we review any ongoing or open issues that we have and discuss how to bring them to a speedy resolution. My philosophy of "no one person has all the answers" helps to improve our quality of service. We also stay current on the ever changing and evolving business of security. I look forward to working with you and serving your system.
Job Titles:
- Service Writer / Team Member since 2021
My role at Stratagem is to help customers schedule their repairs and service needs as quickly and efficiently as possible. That could be as easy as walking someone through a few steps on their keypad or as complex as coordinating an entire team for an emergency repair. I specialize in providing the best client relationship with all of our customers and do everything from phone calls and follow ups to scheduling service calls and ordering parts. I take pride in being the voice of this company, as I am usually the first person you will always speak to regardless of your interests or issues. Glad to be here and hope to help anyone who comes by.
Job Titles:
- Sales / Design Professional
Job Titles:
- Service Technician / Team Member since 2022
I have been in the security industry since 1998 and with Stratagem since 2022. Over the years, I have installed and serviced a wide range of fire and burglar alarms, access control, and CCTV systems. From residential to large-scale commercial and industrial applications, I have a versatile skillset that makes me uniquely qualified to troubleshoot any issue. I look forward to helping you solve any issues you may have with your system.
Job Titles:
- Remote Support Technician - Service
My career in the security industry began in 1987. After working for some great local companies like Alarm Specialists, Sonitrol and then ProCom, I went into Law Enforcement. During this time, I always stayed connected and involved in the Security Industry. I eventually started Elite System of Westchester in Yonkers. With the help and support of my Mother Mary Lou handling the office duties, we grew the business from my childhood home, part time while still working as a police officer. After my retirement from the PD, Basil and I became partners in Stratagem.
I've always loved technology and strive to keep Stratagem on the cutting edge of what's new in the security industry. Customers are sometimes surprised with my style of thinking and refusal to accept the concept that something can't be done.
In my career, I've never come across the "impossible project". It's rewarding to provide a solution that gives our customers the security they're looking for with the added bonus of saving them money. Our design processes always include planning ahead with future expansion in mind. Our team is nothing short of amazing.
Some people would classify me as a classic workaholic. I was told by our team to get a hobby. I liked the sound of that. So now I travel quite a bit. I don't think that's what they had in mind.