DESIGNR1 - Key Persons
Ahsan Khalid is our CTO, and master of all things technical. He handles support calls, networking, and software development. If we need Act! to do something it can't do out of the box, Ahsan builds it. If you're using one of our Keystroke Accessories, Ahsan likely built it.
Antony used to work for Swiftpage as 3rd level tech support from 2006 - 2020 when they winded down his division. Needless to say, we were excited to find someone of Antony's extensive expertise available, and we snapped him up quickly. As he used to deliver escalated support to Act! Consultants, a number of our staff were delighted to have him join our ranks. Due to time zones, Antony works the morning shift Monday to friday.
Bhavin is our lead IOS developer for Handheld Contact, and is as hard working as he is quiet. In dev meetings we're always asking him to repeat himself because his insights are excellent and his volume button is always set to just above "mute".
Carlos was assimiltaed into the Keystroke Collective in late 2019 as our Marketing Manager, and he brings with him an impressive resume of work in the field. We're looking forward to the changes he'll make in the new year as we introduce new products & services.
Craig joined us from HHC, and works as the primary HHC support specialist out of our Kitchener office. Craig has a large collection of super hero paraphernalia that consumes most of the wall space around his desk.
Duane joins us from ASDS Computer, where he was the chief developer for many years, producing products like MigrateAdmin, FaxAdmin, MergeAdmin, etc.
Fajar joined us in mid 2018 as a web developer, and we quickly discovered there was little he couldn't do. With a Masters Degree in Computer Science, Fajar has built much of our shopping cart, our online quoting system, and many of the modules you see on Keystroke.ca. He has also done some fancy stuff with QuoteWerks.
In September of 2021, Fajar moved from Indonesia to Montreal where he started working with us full-time.
Greg joined us directly from Swiftpage, where he sold and supported the Act! product for over 12-years. Greg is adored within the Act! community for his breadth of Act! knowledge and eagerness to help others with their technical needs, and is a perfect addition to our support department.
Job Titles:
- Senior Advertising Professional
- SEO Specialist & Graphic Design
Senior advertising professional with over 15 years of experience in Graphic Design, SEO and Marketing. Joined Keystroke in February 2020 bringing a solid background in Marketing Planning, Digital and Print expertise, and Social Media Management.
James is the longest serving employee having been assimilated into the Keystroke collective in 1994, joining right out of high school. James is the office manager, and responsible for accounting, operations, and inventory.
Jason joined the team in July of 2017, and after working in sales and support, was given the task of managing the hosting department.
After four years of technical support for all kinds of computer issues from paper jams to code debugging, Jia Kai now focuses on Act! support and provides support to both our English and French speaking clients.
Joe is back for his third stint with Keystroke, and this time in Customer Care. Previously Joe had worked in support where he served as the traffic cop for all support inquiries, but as technology advanced and the pandemic hit, this position was phased out.
Now Joe is back again and in charge of customer outreach. Welcome back Joe!
Katerina joined us from Handheld Contact where she has served as a long time developer of mobile apps. Katerina is chiefly involved in Android & Blackberry development, and also works on the HHC Windows console.
Prior to starting Keystroke in 1994, Ken earned a degree in Political Science, which he insists is relevant to his career. Ken is certified as an MCSE, Act! Consultant, Act! Premier Trainer, and a Quickbooks Pro Advisor. He was also a member of Toronto Real Estate Board for 21 years.
Lilly joined us in February 2022 to help with customer care. We wanted customers to engage with people more than phone systems, so now most inbound calls will roll up to Lilly, and she'll triage them to technical support, sales, or admin as needed.
Michael joined Keystroke in January 2016 as our support manager, having worked as the senior Act! Consultant at one of our larger competitors for 8+ years. Having been Act! Certified since 1997, Michael is based in Cleveland, is a rabid Cavalier, Indian, and Brown's fan.
Nav has done many jobs here at Keystroke, including, sales, support, and customer care, but recently Nav was promoted to Deployment Coordinator, a position that requires his considerable technical & communication skills. Nav's personal life is often filled with sports, as he is a die hard Blue Jays fan.
Sarfraz is a senior account who joined our team in late 2016. His accounting experience has proven invaluable in guiding Keystroke's internal fiscal policies, and he manages the commission payments of our channel partners & resellers - so he's quite popular.
Shannon joined the Keystroke Partner Program in 2018, but recently became a member of our sales team full-time in January of 2022. Shannon has been Act! Certified since 1998, and brings with her a wealth of Act!, AMA, and Add-on expertise.
Silvia joined our Montreal team in the summer of 2016 to assist with administration and sales support. Silvia seemed shy at first, but has proven to be a ferocious advocate for customers and is quick to deliver information our customers need for their accounts.
Zdena was brought into help us promote project management, reporting, and SEO, while helping us organize the Act! Marketplace and our reseller channel. A simple task for a Slovak with two Masters degrees and four languages.