VISUAL IVR

Visual IVR is providing a means for those customers - coming to you by phone - to seamlessly transition (while still on the phone) to a web-based support experience designed to address the needs of the caller... Visual IVR is a support platform that guides inbound callers to a web-based support experience - personalizing the support journey for customers already on their way to the queue. This technology seamlessly connects customers to self-service options and/or a support resource that can solve their problem/inquiry at first contact... Now you can expand the IVR experience by providing visually guided menus on your website or on your customer's Smartphone. Visual IVR provides your customers with a convenient menu driven interface to your IVR. This allows your users to quickly select the options they need, saving them time, and you money.